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About the Role

The Electric Service Support Center Technician plays a critical role in delivering a best-in-class customer experience for predominantly contractors and electricians needing electric service for residential homes and businesses. This position works as part of the Electric Service Support Center team, responsible for handling a high volume of incoming calls and correspondence from customers with quality, timeliness, and efficiency.

Responsibilities

Receive and process incoming customer requests over the telephone, web, and email.
Ensure all requests are in usable form, including complete customer information, contractor information, billing information, primary point(s) of contact, and description of work.
Gather and verify detailed information related to the design and construction of new or modified electric services, including technical requirements, schedules, inspections, licensing, and easement needs.
Serve as the primary point of contact and advocate for customers, contractors, and municipal officials throughout the lifecycle of the request.
Provide upfront cost estimates aligned with established policies and procedures.
Process electrical inspections, customer prepayments, and contributions in aid of construction.
Manage select non-design work types from initiation through completion.
Collaborate with cross-functional teams such as Engineering, Electric Operations, Customer Billing Services, and Remittance Services.
Update internal systems with field notes, customer appointments, and work progress.
Participate in emergency storm response assignments as required.

Requirements

Strong team orientation and customer focus required.
Strong organizational skills with the ability to manage multiple priorities in a high-volume environment required.
Excellent interpersonal, verbal, and written communication skills are required.
Successful completion of the Technician aptitude test required.
Proficiency with Microsoft Word and Excel required.
Ability to type required.
Must be available for emergency restoration assignments as needed.
Must be able to travel between MA/CT/NH as necessary.
Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Skills

Knowledge of the National Electric Safety Code preferred.
Utility and/or electrical experience preferred.
Journeyman or Master Electrician license desired.
Experience with Maximo Work Management System desired.
C2 and OMNI system experience desired.

Location

MA/CT/NH

Work Type

Onsite

Experience Level

2 years of related electric distribution experience

Education Level

Associate’s degree in electrical technology or the equivalent in combined education and experience

Salary/Compensations

$68,810.00-$76,450.00

Benefits

Competitive total rewards program
Overview of benefits programs available on careers site
Eligible for a potential incentive

About the Company

Eversource Energy (NYSE:ES), a Fortune 500 and Standard & Poor’s 500 energy company based in Connecticut, Massachusetts and New Hampshire, operates New England’s largest energy delivery system.
Eversource is committed to safety, reliability, environmental leadership and stewardship, and expanding energy options for its 4.3 million electric and natural gas customers.
We are a company dedicated to our customers, communities and employees.
Our success depends on the best efforts of our engaged team-talented and dedicated individuals who take pride in their work, know and exhibit the value of teamwork and collaboration, and support each other in working safely every day.

Equal Opportunity

Eversource Energy is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor