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About the Role
This is a practical, stakeholder-facing role for a technically fluent, data-savvy, and detail-focused individual. You will define and validate product, automation, data, and integration requirements across internal teams, education organization partners, external providers, and external platforms. You will work closely with various stakeholders to understand practical workflows, uncover detailed requirements, assess platform capabilities, and translate findings into clear, testable requirements. You will also be involved in testing and adapting requirements throughout the delivery lifecycle to ensure solutions meet their intended needs.
Responsibilities
- Work with internal teams, education organization partners, education staff, external providers, and external platform teams to understand operational needs in detail.
- Map workflows, systems, handovers, data flows, permissions, reporting needs, and dependencies.
- Identify manual workarounds, duplication, missing information, inefficiencies, and automation opportunities.
- Engage with external providers and platform partners to understand capabilities, APIs, data models, documentation, technical requirements, and limitations.
- Analyze how data is captured, transformed, reported, and used across operational workflows.
- Translate findings into business requirements, functional requirements, data requirements, user stories, process maps, acceptance criteria, and test cases.
- Define how products, workflows, and integrations should work, including roles, rules, data inputs, outputs, exceptions, and edge cases.
- Work with engineers throughout development to validate feasibility, clarify requirements, resolve ambiguity, assess trade-offs, and adapt workflows or requirements as needed.
- Support product discovery, platform evaluation, proof-of-concept work, pilot testing, and stakeholder validation.
- Test products, workflows, automations, data outputs, and integrations before wider rollout.
- Verify with stakeholders that delivered solutions satisfy the original requirements.
- Maintain clear documentation of requirements, workflows, decisions, risks, feedback, changes, and open questions.
Requirements
- 3+ years of experience in technical business analysis, business analysis, systems analysis, implementation, product operations, technical consulting, process improvement, or a related role.
- Experience working directly with users, operational stakeholders, partners, suppliers, external providers, or platform teams.
- Ability to ask detailed questions, uncover hidden requirements, and turn unclear needs into structured, testable documentation.
- Comfortable discussing integrations, APIs, data flows, data structures, permissions, reporting, platform constraints, and technical dependencies.
- Confident working with data-heavy workflows and understanding how data supports reporting, operations, and decision-making.
- Experience investigating software platforms beyond demonstrations or marketing material to identify practical limitations, risks, and dependencies.
- Experience creating requirements documents, process maps, user stories, acceptance criteria, and test cases.
- Good judgment when balancing stakeholder needs, operational practicality, technical constraints, and delivery effort.
- Strong written and verbal English.
- Highly organized, analytical, and detail-focused.
- Confident engaging with a wide range of people and able to build trust through clear communication and careful follow-through.
- A background in software, engineering, data, integrations, or technical implementation is useful but not required.
Skills
- AI-assisted prototyping
- Workflow automation
- Modern product discovery tools
Location
- Europe
Work Type
- Fully remote
Experience Level
- 3+ years