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About the Role
As Operations Manager, you will keep the park in motion, help the team thrive, support guest joy, and ensure smooth operations. This role offers a chance to lead with energy, impact, and heart, contributing to an unforgettable experience.
Responsibilities
- Supervise Team Leads and frontline team members during scheduled shifts.
- Coach in real time to build a team culture of accountability, energy, and care.
- Support hiring, onboarding, and training efforts.
- Oversee daily park execution, including staffing, guest flow, inventory, and cleanliness.
- Collaborate with the GM on labor strategy, scheduling, and safety procedures.
- Adapt to real-time challenges to keep operations smooth and seamless.
- Ensure guests feel welcome, safe, and supported from check-in to check-out.
- Lead guest recovery when needed and train the team to respond with urgency and empathy.
- Support birthday parties, special events, and high-volume guest flow with confidence.
- Conduct safety walkthroughs and support compliance across all park zones.
- Maintain clean, well-functioning facilities and hold the team to brand standards.
- Lead by example to create a worry-free, play-filled environment for all.
Requirements
- Minimum of 2–3 years of formal management or supervisory experience, including direct responsibility for leading teams, ideally in a high-volume, guest-facing industry such as hospitality, entertainment, retail, fitness, or restaurants.
- Experience overseeing daily operations, managing teams on the floor, and adapting to shifting priorities in real time.
- Strong communication skills; ability to give feedback with care, build trust quickly, and coach in the moment.
- Comfort with scheduling, labor targets, and supporting operational goals.
- Hands-on leadership style, willing to jump in to solve problems, run a shift, or set the tone.
- Comfortable using technology and operational systems, with basic proficiency in Microsoft Office, POS platforms, scheduling tools, and reporting dashboards.
- Ability to learn and apply new systems in daily operations.
- Availability to work evenings, weekends, and holidays.
Skills
- Leadership
- Coaching
- Problem-solving
- Scheduling
- Labor management
- Guest service
- Safety compliance
- Brand standards
- Microsoft Office
- POS platforms
- Scheduling tools
- Reporting dashboards
Location
- Onsite
Work Type
- Full-time
- Onsite
Experience Level
- Management
- Supervisory
Salary/Compensations
- $64,350-$66,500
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401k plan with company matching
About the Company
- Sky Zone's mission is to enrich lives through the power of boundless play.
- Sky Zone is the leader in active indoor entertainment, hosting birthdays, team events, and school parties.
- Backed by parent company CircusTrix, recognized as a top franchise and growth brand.
- Culture shaped by core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger.
- CircusTrix is the world's largest brand of indoor entertainment parks.
- Focuses on building cleaner, safer, and better-designed parks for families.
Equal Opportunity
- CircusTrix and its brands are proud to be equal opportunity employers.
- Celebrate diversity and are committed to creating an inclusive environment for all team members.