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About the Role

The Manager Hotel Operations is responsible for overseeing hotel operations, front office, and housekeeping, including guest service agents, retail, call center, and other operational staff. This role also acts as the manager on duty for hotel operations.

Responsibilities

• Upholds and complies with Company’s Standards at all times.
• Establishes and maintains standards of a 5-star service.
• Manages the hotel operations, employees, and employee/guest relationships.
• Responds to guest complaints in a courteous, professional, and rapid manner.
• Conducts accurate payroll and scheduling based on business needs.
• Manages and witnesses closing paperwork and money drops.
• Manages day-to-day Front Office operations.
• Coordinates Front Desk activities with Guest Relations and other departments for all VIPs.
• Performs daily guest room inspections.
• Maintains proper credit and cash bank procedures.
• Checks cashier in and out and verifies banks and deposits at the end of each shift.
• Enforces all cash-handling, check-cashing, and credit policies.
• Controls hotel inventories to achieve maximum sell out at maximum rate.
• Attends pre-convention meetings and works closely with meeting planners.
• Manages effective recruitment, hiring, training, recognition, coaching, and counseling.
• Facilitates and ensures performance reviews are completed annually.
• Performs other tasks as assigned.

Requirements

• Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission.
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Able to complete all assigned tasks despite frequent stressful, emergency, critical or unusual interruptions.
• Must be able to interact with internal and external guests in a professional manner.
• Employees must be able to work varying schedules to reflect the business needs of the property.

Skills

• Strong supervisory skills
• Strong communication skills
• Strong Organizational skills
• Demonstrated problem-solving skills
• Working knowledge of Microsoft Office
• Ability to read, analyze, and interpret documents
• Ability to respond to common inquiries
• Fluency in English
• Ability to write detailed instructions and correspondence
• Ability to effectively present information
• Ability to compute complex mathematical calculations
• Ability to work with mathematical concepts
• Ability to apply concepts such as fractions, percentages, ratios, and proportions
• Ability to decipher various reports
• Strong decision-making skills
• Ability to work well under pressure and deadline

Location

• New York

Work Type

• Full-time

Experience Level

• Five (5) years Front Office or Hotel Management experience
• Three (3) years in a supervisory capacity

Education Level

• BA/BS in Business Administration, Marketing, Hotel and Restaurant Management or a related field

Salary/Compensations

• $73,550 - $103,000

About the Company

• Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences.
• We are looking to hire an enthusiastic and dedicated team of professionals.

Equal Opportunity

• The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law.
• We welcome the strength of diversity in our workforce.