Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As the Madison Reed Hair Color Bar Assistant General Manager, you will ensure a seamless client experience from arrival to departure. This role is crucial for team member performance and client satisfaction by understanding diverse client needs and delivering personalized service. You will be the expert on Madison Reed offerings, including consultations, color services, products, and membership programs, while also providing services and leading the team.

Responsibilities

Manage, guide, and coach the Hair Color Bar team daily.
Achieve monthly sales, business goals, and Key Performance Indicators (KPIs).
Manage employee schedules based on forecasts and business needs.
Manage labor and hours budgets based on forecasts and business trends.
Engage with clients to deliver a distinct and delightful experience, meeting diverse needs and encouraging future engagement.
Actively work in all positions, including Colorist and Associate Colorist, providing services.
Support recruitment and networking efforts in partnership with talent acquisition.
Develop team members to reflect diverse customers, partners, and employee populations.
Coach and develop team members to ensure high team culture, client satisfaction, and performance.
Resolve and follow up on all client service issues promptly, including survey comments and satisfaction.
Guarantee the organization and standards of each Hair Color Bar, including retail and sales displays, are within company guidelines.
Confirm all company assets are accounted for and maintained.
Utilize Madison Reed systems to manage the business and drive retail and service sales.
Work a variety of shifts, including evenings, weekends, and holidays, as needed.

Requirements

1+ years of operational management experience.
2+ years of experience working in a service-oriented business.
Cosmetology/Hairdressing license required (hours completed to perform hair color services, based on state requirements).
Proven track record of communication, problem-solving, and troubleshooting skills.
Ability to multitask in a fast-paced environment.
Exceptional organizational skills with high attention to detail.
Computer skills and POS (Point of Sale) system experience are desired.
Agree to receive text (SMS) messages related to application and employment.

Skills

Consultations
Color services
Hair care products
Blowout services
Membership program
Subscriptions
Communication
Problem solving
Troubleshooting
Multitasking
Organizational skills
Attention to detail
Computer skills
POS system experience

Location

Madison Reed Hair Color Bar

Work Type

Full-time

Experience Level

1+ years of operational management experience
2+ years of experience in a service-oriented business

Education Level

Cosmetology/Hairdressing license

Salary/Compensations

$20 - $22 per hour, plus commission and tips

Benefits

Comprehensive Medical, Dental, and Vision Benefits
Generous Paid Time Off program
Company Paid Short and Long Term Disability and Life Insurance
100% Company Paid Mental Health Benefits through Talkspace
HSA Employer Contributions and FSA Options
401k Participation
Learning and Education Programs
Madison Reed Gratis + Discounts on Hair Color Bar Services and Products
Company Sponsored Events + Surprise and Delights

About the Company

Madison Reed is disrupting a $50 billion industry with its revolutionary omnichannel approach to professional hair color.
Founded in 2013, Madison Reed offers clients the choice to order, subscribe, pick up in-store, or book appointments at their Hair Color Bar locations.
Hair Color Bars offer a variety of services from licensed cosmetologists.
The company lives its values: Love, Joy, Courage, Responsibility, and Trust.
Madison Reed fosters a culture of transparency, accountability, and fun, prioritizing diversity, inclusion, and team member success.
The company is committed to client experience, product innovation, and beauty technology.
Madison Reed aims to make personal care more personal.

Equal Opportunity

Madison Reed is proud to be an Equal Opportunity Employer.
We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.
Madison Reed has a zero tolerance for discrimination, racism, xenophobia or misogyny in any form in our workplace.
We strive to create a workplace where everyone feels empowered to bring their full, authentic selves to work every day.
Pursuant to the San Francisco, Los Angeles, and New York City Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.