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About the Role

The Insights Analyst will leverage data, automation, and business intelligence tools to improve operational visibility, reduce manual analytical effort, and proactively identify issues impacting customer experience and operational performance. This role focuses on building scalable reporting, monitoring, and alerting solutions.

Responsibilities

• Design and maintain automated reporting, monitoring, and alerting solutions that improve visibility into operational performance, customer experience trends, and system health.
• Build scalable processes and “early-warning” mechanisms that help identify service defects, operational issues, and customer experience risks before they become larger business problems.
• Automate recurring analytical processes and manual investigative work using reporting tools, workflow automation platforms, AI-enabled solutions, and business intelligence technologies.
• Develop and maintain Power BI dashboards, scorecards, and visualizations that support operational decision-making and performance management.
• Partner cross-functionally with Product, Operations, Supply Chain, and other business units to define measurement approaches and monitor the impact of operational changes.
• Monitor operational and customer experience metrics, identifying emerging trends, risks, and opportunities for improvement.
• Analyze complex datasets from multiple sources to identify patterns, root causes, and actionable recommendations that improve business performance.
• Build reporting solutions that consolidate data across systems and improve stakeholder access to meaningful insights.
• Support investigation of operational, customer and system-related issues by leveraging automated reporting, dashboards, and monitoring tools.
• Identify opportunities to leverage technologies such as Power BI, Power Automate, Copilot agents, Salesforce reporting, or similar tools to improve efficiency and insight generation.
• Contribute to large-scale projects and continuous improvement initiatives by providing analytical support, technical expertise, and measurement frameworks.
• Support development of analytical best practices and may provide informal guidance or mentorship to junior analysts.

Requirements

• 3+ years of relevant work experience in analytics, operations, consulting, systems analysis or a related field; or equivalent combination of education and experience.
• Proven experience automating reporting analytical workflows, or operational processes that improved efficiency or business outcomes.
• Experience developing dashboards, reporting solutions, and performance monitoring tools.
• Strong experience with Power BI, including dashboard creation, data modeling, and visualization best practices.
• Strong understanding of customer journey analytics (e.g., claims, service operations) and ability to independently investigate complex customer issues.
• Experience translating business needs into scalable reporting, automation, or monitoring solutions.
• Strong critical thinking and problem-solving skills, with the ability to navigate ambiguous and complex scenarios.
• Experience working cross-functionally and influencing stakeholders without direct authority.
• Excellent communication skills, with the ability to tailor insights for both technical and non-technical audiences.
• Advanced proficiency in SQL, Tableau, and Excel (or similar analytical and visualization tools).
• SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position.
• The candidate(s) offered this position will be required to submit to a background investigation.

Skills

• Data analysis
• Automation
• Business intelligence tools
• Reporting
• Monitoring
• Alerting
• Power BI
• Power Automate
• Copilot agents
• Salesforce reporting
• SQL
• Tableau
• Excel
• Customer journey analytics
• Structured problem solving
• Continuous improvement
• Communication

Location

• Bay Area
• London

Work Type

• Hybrid

Experience Level

• 3+ years of relevant work experience

Salary/Compensations

• $80K-$110K

Benefits

• Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
• Up to 4% company match into 401(k) and contributions into your company-sponsored pension
• $75/month budget to help prioritize your physical wellbeing
• $80/month stipend to subsidize connectivity costs
• Mental health resources including free 1:1 therapy, coaching sessions and digital resources
• Supportive leave policies
• Flexible Time Off Policy in addition to 9 Company Holidays
• Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
• Various corporate perks and discounts

About the Company

• SquareTrade, Inc. d/b/a Allstate Protection Plans (“SquareTrade”) is one of the fastest-growing companies in its industry, transforming a $30B market through service innovation and an unwavering focus on customer satisfaction.
• Partners include Walmart, Target, Amazon, Costco, and The Home Depot.
• Consistently earn industry awards, have tens of thousands of 5-star reviews, and are expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand.
• As part of the Allstate family.

Equal Opportunity

• SquareTrade is proud to be an Equal Employment Opportunity employer.
• We are committed to creating an inclusive work environment for all employees.
• We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.
• It is the Company’s policy to employ the best qualified individuals available for all jobs.
• Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited.
• This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
• For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
• For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
• To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.