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About the Role

Supports and performs key store functions including customer service, merchandising, inventory management, and omni activities to drive sales. Partners with management to understand store priorities and ensures adherence to company policies and asset protection standards.

Responsibilities

• Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and Key Performance Indicators (KPI).
• Respond to customer and associate requests or feedback with a high sense of urgency.
• Ensure customers have a positive experience by maintaining DSW store standards.
• Complete all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
• Review and communicate action plans to ensure all tasks are completed throughout the day/week/month.
• Improve metric-based goals by reviewing, understanding and clearly communicating daily/weekly/monthly progress.
• Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
• Ensure execution of processes related to audits, donations, transfers, mismates, and damages.
• Work closely with the Store Manager to understand and ensure that all policy and procedures are followed.
• Set clear expectations, participate, and follow up on all inventory related activities including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
• Set clear expectations, participate and follow up on all omni activities in store including Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Collect and submit all supply needs to ensure successful operations.
• Ensure a safe environment for both customers and associates.
• Ensure all equipment is in good operating condition and checked regularly by reporting issues to Store Manager.
• Ensure associates are equipped in successfully resolving customer concerns and aware of when to escalate to the Store Manager.
• Support Store Manager with associate timekeeping activities to ensure all store labor deliverables are met.
• Support Store Manager in resolving associate relations matters.
• Provide feedback to the Store Manager on associate performance and communicate associate relations issues to Store Manager for follow up.
• Recognize the store team through company recognition tools.
• Support development of the store team through training, coaching, feedback and motivation.
• Assist in recruiting, interviewing, and onboarding Store Associate candidates.
• Delegate and/or perform all other associate duties within store.
• Perform other duties as assigned by the Store Manager and/or Co-Manager.

Requirements

• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

Skills

• Excellent customer service
• Professionalism
• Positive mindset
• Enthusiasm
• Ability to develop collaborative working relationships
• Good verbal and written communication skills
• Ability to move with tempo and hold team accountable to meet time bound expectations
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator,)

Experience Level

• Minimum 2 years management experience

Education Level

• Minimum high school graduate or equivalent
• Some college preferred