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About the Role

The Site Manager for the Healthy Brain Network (HBN) will drive operational efficiency and administrative duties for the research site, overseeing daily activities, participant flow, facility performance, and staff supervision to ensure productivity and adherence to standards.

Responsibilities

• Oversee day-to-day functioning of Harlem and Staten Island offices, including space and resource assignments, inventory management, and HR/Facilities/IT coordination.
• Translate research and clinical direction into daily site operations, evaluate business procedures, and implement process improvements.
• Support participant recruitment, wait time management, informed consent processes, scheduling, engagement and satisfaction, and compliance with study protocols.
• Facilitate effective communication across teams and external stakeholders.
• Oversee CRM tools (e.g. Ripple), maintain SOPs, produce reports on site function and study KPIs, and maintain study dashboards.
• Perform additional job-related duties as assigned.

Requirements

• Bachelor’s degree or equivalent.
• 3+ years’ experience managing operations in a healthcare or clinical setting.
• Experience in Microsoft Office and project management software (e.g. Monday.com).
• Knowledge of Electronic Health Records.

Skills

• Microsoft Office
• Project management software
• Electronic Health Records
• CRM tools (e.g. Ripple)
• SOP maintenance
• Reporting
• Dashboard maintenance

Location

• Harlem, NY

Work Type

• Full-time
• Onsite
• Hybrid

Experience Level

• 3+ years’ experience managing operations

Education Level

• Bachelor’s degree or equivalent

Salary/Compensations

• The salary range for the position is posted.

Benefits

• Medical insurance
• 401(k)
• Paid parental leave
• Dependent care
• Flexible work schedules
• Discounted tickets and entertainment perks programs

About the Company

• Child Mind Institute is dedicated to transforming the lives of children and families struggling with mental health and learning disorders by providing gold-standard evidence-based care, delivering educational resources, training educators, and developing breakthrough treatments.
• We are the leading independent nonprofit in children's mental health.

Equal Opportunity

• Child Mind Institute is committed to fostering an inclusive and equitable workplace where all individuals are treated with respect and dignity.
• We are proud to be an equal opportunity employer and prohibit discrimination and harassment of any kind.
• We provide equal employment opportunities to all employees and applicants for employment, regardless of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship status, marital status, military or veteran status, physical or mental disability, genetic information, medical condition, or any other characteristic protected by applicable federal, state, or local laws.
• In compliance with California law, we also prohibit discrimination based on reproductive health decision-making, status as a victim of domestic violence, sexual assault, or stalking, or any other category protected by the California Fair Employment and Housing Act (FEHA).
• In New York, we extend this prohibition to include status as a victim of domestic violence, familial status, or any other characteristic protected by the New York State Human Rights Law (NYSHRL).
• Child Mind Institute is dedicated to ensuring accessibility and reasonable accommodations for individuals with disabilities or medical conditions.
• This policy applies to all aspects of employment, including recruitment, hiring, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.