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About the Role

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation, Trane Technologies is committed to putting the planet first. We invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Responsibilities

• Respond to building automation system alarms and customer requests.
• Analyze, diagnose, and repair building automation systems remotely.
• Provide training and follow-up training for customers and personnel.
• Document work by following pre-defined remote service procedures and completing documentation of remote service performed and customer contact.
• Turn in all required paperwork and reports in a timely manner.
• Keep current on Trane products concerning installation, operation, maintenance, service, and repair of building automation systems.
• Provide technical support to customers and personnel on assigned projects.

Requirements

• Associate's degree or equivalent from a two-year college or technical school, or 5 years of experience in building automation systems.
• 2 years minimum working with building automation systems.
• Regularly required to use hands to finger, handle, or feel, talk, and hear.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to meet short- and long-term deadlines.
• Effectively meet the needs of internal and external customers.
• Ability to work regularly and dependably.
• Ability to function in a team environment.
• Demonstrate ability to cope with stress and maintain a pleasant and cooperative temperament.
• Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally, and exercising good judgment.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to understand and apply temperature and pressure theories as well as basic electrical theories and application.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to effectively communicate with others both written and orally, including the telephone.

Skills

• Remote service and control system technical support
• Remote maintenance, operation, diagnosis, and programming of HVAC control systems
• Customer service
• Technical documentation
• Setting up, maintaining, and adjusting control systems
• Knowledge of HVAC mechanical systems and equipment (fluid cooling systems, packaged air conditioning units, variable air systems)
• Understanding of electronic theory, modulating control system principles, airflow dynamics, and basic refrigeration theory
• Building Automation (including Trane Controls)
• HVAC theory including air and water side systems
• Ability to interpret Trane custom programming (TGP2)

Location

• Virtual

Work Type

• Remote
• Full-time

Experience Level

• 2 years minimum working with building automation systems
• 5 years' experience in building automation systems

Education Level

• Associate's degree or equivalent from two-year College or technical school

Salary/Compensations

• $58,045.00 - $80,640.00

Benefits

• Health insurance
• Holistic wellness programs with generous incentives
• Family building benefits (fertility coverage, adoption/surrogacy assistance)
• 401K match up to 6%, plus an additional 2% core contribution
• 15 vacation days
• 9 paid holidays
• 3 floating holidays
• Sick leave
• Additional options to support volunteer and parental leave
• Educational and training opportunities
• Tuition assistance
• Student debt support

About the Company

• Trane Technologies is a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation.
• Our businesses include Trane® and Thermo King®.
• Sustainability is not just how we do business—it is our business.
• We are a team that dares to look at the world's challenges and see impactful possibilities.
• We believe in a better future when we uplift others and enable our people to thrive at work and at home.

Equal Opportunity

• We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.