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About the Role

In a dynamic, visitor-facing role, the Membership Representative helps answer member customer service inquiries and provides general Garden information by phone and email in a friendly and professional manner. This role also supports an efficient office environment and management team. During peak seasons, the Membership Representative actively promotes and facilitates Membership sales by connecting visitors with the benefits of joining.

Responsibilities

Respond to incoming Member inquiries by phone and email, including questions about Membership benefits, Garden programming, hours, and directions; transfer calls to appropriate departments as necessary.
Update Member records in databases as needed.
Engage with Garden visitors to promote Membership and explain benefits to generate onsite Membership sales during peak sales periods including weekends, holidays, and school breaks.
Provide general administrative support and perform other duties as assigned.
Assist with onsite member programs as needed.
Conduct all transactions in compliance with New York Botanical Garden policies and procedures.

Requirements

Prior office or customer service experience; some college-level coursework preferred.
Proficiency in Microsoft Word and Outlook.
Working knowledge of computers, typing, and data entry.
Strong verbal and written communication skills.

Skills

Customer service
Microsoft Word
Microsoft Outlook
Data entry
Communication skills

Location

Onsite

Work Type

Part-time
Temporary

Experience Level

Entry Level

Education Level

Some college coursework preferred

Salary/Compensations

$20 Per Hour

About the Company

The New York Botanical Garden

Equal Opportunity

If you require an accommodation for any part of the application process, please notify the Human Resources department at HR@nybg.org