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About the Role

The Facilities Management Coordinator will play a significant part in ensuring that Aspen Dental continues to provide access to care in facilities that demonstrate best-in-class safety, cleanliness, and functionality.

Responsibilities

• Manage the day-to-day facility management of dental equipment and maintenance issues at multiple locations over a large geographic territory in a team-oriented atmosphere from our main office.
• Troubleshoot equipment over the phone with office staff and deliver specific instructions.
• Deal with facilities vendors with tact and directness to ensure required actions are completed.
• Manage expectations and performance within service level parameters.
• Verify completion of work and services.
• Effectively communicate with internal customers and contract vendors.
• Perform data analysis and storage of work order history and budget tracking using online programming.
• Appropriate subcontractors.
• Search for and sign up vendors.
• Manage shipping and tracking for the Facilities Department.
• Manage billing for Facilities tickets, including contacting vendors for correct information and coordinating with ADMI billing for correct GL codes and location codes.
• Run small projects from start to finish and provide detailed guidance to field technicians on the scope of work.
• Be available Monday-Friday 8:00 AM - 5:00 PM.
• Participate in an on-call rotation for emergency calls after hours with overtime pay (one week every other month).

Requirements

• Exceptional customer service skills.
• Act with a 'sense of urgency'.
• Skill and experience in both verbal and written communications.
• Experience and ability to negotiate with vendors.
• Analytical and critical thinking skills.
• Ability to be a 'real-time' problem solver.
• Occasional travel may be involved.
• Flexible schedule required.
• Willingness and eagerness to develop new skills and garner more responsibility.

Skills

• Multi-unit facilities management concepts and best practices (preferred)
• Microsoft Office Suite

Location

• Chicago
• Syracuse
• Remote

Work Type

• Full-time

Experience Level

• Minimum Education and Experience

Education Level

• Higher education degree preferred

Salary/Compensations

• $24-25

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) savings plan with match

About the Company

• The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 50 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health.
• TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet.
• Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.