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About the Role

The Quality Improvement job family serves the claims operation through specialized, technical expertise, focusing on quality claim audits and quality assurance to maintain claims guidelines, consistent processes, and quality standards for internal staff and external vendors. This role may also perform estimate reviews, full reinspections, and assist with operational functions.

Responsibilities

• Conduct and document claim audits in the designated audit system within established timelines, completing a minimum of three claim file audits per day.
• Evaluate claim files for coverage, liability, estimates, reserving, documentation, and compliance with internal standards, regulatory requirements, and quality expectations.
• Review property estimates for accuracy, completeness, and adherence to guidelines, and identify potential leakage or missed cost controls.
• Analyze audit results and perform focused audits on specific trends as needed to identify gaps and opportunities for improvement.
• Provide clear and constructive feedback to claims staff and leadership.
• Escalate critical findings and provide immediate feedback to leadership when urgent action is needed on a claim.
• Participate in internal calibration activities within the Quality team to ensure scoring consistency.
• Partner with leadership to support training initiatives and process improvements.

Requirements

• Minimum of four years of direct property claims handling experience, with emphasis on complex, high‑severity commercial property losses
• Two to four years of hands‑on experience using Xactimat
• Applicants must be legally authorized to work in the United States.
• Candidates must be able to work on-site at a designated company office during standard business hours.

Skills

• Xactimat
• Guidewire
• Athenium

Location

• in-office

Work Type

• 100% in-office

Experience Level

• Minimum of four years of direct property claims handling experience
• Two to four years of hands‑on experience

Education Level

• Bachelor’s degree in a related field

Salary/Compensations

• $64872 - $90000

Benefits

• Competitive compensation package
• Performance-based incentives
• Comprehensive benefits program
• Health, dental, vision
• 401(k) with company match
• Paid time off
• Professional development opportunities

About the Company

• Farm Family specializes in farm and ranch protection with a wide range of products including flexible farm packages, business owner policies, commercial package, workers compensation, commercial auto and select personal auto coverage.
• Farm Family is a leader in serving the Northeast and Mid-Atlantic markets and is pursuing growth across the U.S.
• The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.
• Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly owned subsidiaries of Clearbrook Group Holdings Inc.
• Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence.
• At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.

Equal Opportunity

• If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.