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About the Role

As a Consultant in Technical Account Management, you will be responsible for ensuring custom contractual service/support requirements are understood and managed to the support service requirement of the customer Statement of Work (SOW). You will also ensure effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers. You will collaborate with other Dell Technologies members to ensure consistency of delivery, adherence to standard practices, and continuous improvement deployment and support services.

Responsibilities

Serve as a dedicated support services resource for the United States Government, and as the TAM, will be the customer's primary point of contact for delivering support and coordinating operational support related activities of all Dell Technologies.
Be at the single point of warranty support; provides customer account management on a 24x7x365 basis, including resource coordination, customer management, technical resolution management and communications at various levels during warranty services engagements.
Help to identify and leverage Dell and partner resources to satisfy technical needs and objectives of the customer’s implementation, as well as work closely with account teams to ensure end-to-end planning and sustainment of Dell solutions.
Helps account team to design the customer solutions and supports the installation, customization and integration of the solution.
Provide feedback to customer on any observed/known issues.
Develop and maintain customer support plans and relationships that are tailored to each individually unique project requirement.
Contribute to the development of warranty and maintenance strategies, policies and best practices through participation in management meetings and other direct contributions.

Requirements

U.S. Citizen; eligible for DOE site access
Strong technical expertise with Dell Technologies hardware and management tools, including PowerEdge platforms, GPU/accelerator nodes, iDRAC, OpenManage, and firmware/BIOS baseline management with proven experience supporting large-scale HPC or high‑density compute systems, with solid understanding of node architecture, CPU/GPU topology, interconnects, and datacenter power/cooling considerations.
Strong project and operations management experience, including coordinating deployments, firmware updates, acceptance/burn‑in testing, and contractual support deliverables.
Deep knowledge of NVIDIA GPU compute and networking technologies, including H100/H200‑class GPUs, NVLink, and InfiniBand architecture and diagnostics.
Advanced Linux system administration skills in HPC environments, including CLI troubleshooting, log analysis, and performance tuning.
Familiarity with high‑performance networking technologies such as NVIDIA InfiniBand, RoCE/RDMA, and advanced fabric diagnostics.
Experience with Linux-based HPC clusters, provisioning frameworks (xCAT, Bright, Warewulf), cluster observability tools and a strong background in out‑of‑band management (iDRAC, OpenBMC, Redfish) and hardware-level diagnostics.

Skills

PowerEdge platforms
GPU/accelerator nodes
iDRAC
OpenManage
Firmware/BIOS baseline management
Large-scale HPC or high‑density compute systems support
Node architecture
CPU/GPU topology
Interconnects
Datacenter power/cooling considerations
Project management
Operations management
NVIDIA GPU compute
NVIDIA networking technologies
H100/H200‑class GPUs
NVLink
InfiniBand architecture
InfiniBand diagnostics
Advanced Linux system administration
CLI troubleshooting
Log analysis
Performance tuning
High‑performance networking technologies
RoCE/RDMA
Advanced fabric diagnostics
Linux-based HPC clusters
Provisioning frameworks (xCAT, Bright, Warewulf)
Cluster observability tools
Out‑of‑band management (iDRAC, OpenBMC, Redfish)
Hardware-level diagnostics

Location

Berkeley, California

Work Type

Onsite
Full-time

Experience Level

Consultant

Salary/Compensations

$162,350 - $210,100

Benefits

Explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com.

About the Company

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Equal Opportunity

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Read the full Equal Employment Opportunity Policy [https://iawmqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/careers/pages/equal-employment-opportunity-policy-statement].