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About the Role

This is a target-based, relationship-driven sales role for a results-motivated professional who enjoys converting leads into bookings and thrives on exceeding targets. You will manage a high-value pipeline for luxury travel clients, building deep trust and acting as an expert partner. Through frequent and thoughtful phone conversations, you will get to know our clients, inspire them with your passion for travel, and deliver exceptional service throughout their journey.

Responsibilities

Proactively follow up on new enquiries, showing the persistence needed to nurture warm leads into quotes.
Maintain consistent, effective outreach to clients who do not initially respond.
Manage a high-contact sales pipeline, consistently meeting commercial and conversion targets while maintaining exceptional customer care.
Speak directly with clients through frequent phone and video calls to gain a comprehensive understanding of them and their travelling companions.
Guide clients to the best travel decisions, using expertise to introduce premium options and unique experiences.
Leverage deep, personal destination expertise to inspire clients, handle regional questions confidently, and bring dream itineraries to life.
Curate bespoke itineraries across Europe that pair sustainable, unique hotels and experiences with responsible travel practices.
Proactively maintain contact with past clients to build deep rapport, nurture long-term loyalty, and drive repeat and referral business.
Maintain exceptional data hygiene in our CRM (Hubspot).
Handle administrative tasks quickly and accurately, including booking confirmations, invoicing, and keeping client records up to date.
Partner with post-sales teams to manage real-time feedback or micro-complaints quickly pre-, during, and post-travel.
Collaborate closely with the immediate regional team while cultivating connections across wider global teams to share destination insights and support collective success.
Lend a helping hand to support client care and colleagues when regional team members are away.
Travel on annual FAM trips within the region to keep destination expertise unparalleled.
Support our Positive Impact Collection by recommending unique properties.

Requirements

Ideally 2+ years in travel sales or a high-contact, relationship-driven sales role.
A true regional expert, possessing extensive first-hand travel knowledge and a genuine love for Europe.
Confident using personal destination insights descriptively and persuasively to capture a client's imagination and close sales.
A genuine people-person who loves building deep rapport and moving clients from a transactional mindset to a trusted partnership.
A proven track record of consistently meeting or exceeding commercial sales targets.
Sales-motivated and driven by uncapped commission structures and clear performance metrics.
Exceptional verbal and written communication skills, with a sharp eye for detail and data accuracy.
Highly organised with strong time-management skills.
Quick to pick up new systems and software, with the ability to confidently navigate a multi-platform environment to manage workflow efficiently.
A creative problem-solver who views complex logistical challenges or client adjustments as opportunities to design innovative solutions.
Passionate about responsible travel and aligned with our vision to make positive impact the natural path for luxury travelers.
A collaborative team player who looks beyond their immediate desk, eager to invest in meaningful relationships, celebrating diversity and connecting with colleagues across our global network.

Skills

Sales
Relationship building
Customer service
Communication
Time management
CRM (Hubspot)
Problem-solving
Responsible travel advocacy

Location

Old Street

Work Type

Hybrid
Full-time

Experience Level

2+ years

Salary/Compensations

Base Salary: £29,525 per annum.
Guaranteed Earnings: A minimum guaranteed commission top-up to ensure you earn at least £42,000 p.a. during your first 6 months of onboarding and training.
Uncapped Commission: A lucrative, performance-driven commission structure with typical travel designer overall earnings ranging from £60,000 to £100,000. Top performers can significantly exceed this range.

Benefits

Private Medical Insurance through Bupa
Structured learning and development: 6-month sales programme, hands-on upskilling and support

About the Company

At Jacada, we make travel uplifting. We design highly personalised, bespoke journeys that include authentic experiences across Europe, designed with responsible travel practices in mind.