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About the Role

Friends of the Children Austin is seeking a Development Manager to provide strategic oversight of development operations systems and organizational processes. This role is responsible for the systems, processes, and operations that keep fundraising efforts running smoothly, including gift processing, CRM administration, reporting, and donor stewardship.

Responsibilities

• Oversee all gift processing functions to ensure timely, accurate, and compliant recording of donor contributions and related stewardship activities.
• Manage the donor acknowledgment process, ensuring timely, personalized, and accurate donor communications.
• Analyze gift processing workflows and implement operational improvements for efficiency, accuracy, and donor service.
• Review, interpret, and administer donor pledge agreements, ensuring compliance with policies and restrictions.
• Develop and maintain systems for tracking donor commitments, payment schedules, and fulfillment activities.
• Execute donor pledge reminders, invoicing, and commitment follow-up.
• Communicate with donors professionally and respond to inquiries with warmth and a service orientation.
• Analyze pledge fulfillment trends and recommend improvements to increase collection rates and donor stewardship.
• Prepare recurring fundraising and revenue reports, including the Daily Donor Report, All-Revenue Report, and other organizational reports.
• Reconcile fundraising records with the Finance Department for accuracy and consistency.
• Analyze fundraising data and identify discrepancies requiring resolution.
• Recommend reporting improvements to enhance decision-making and operational efficiency.
• Manage event registration systems, RSVP tracking, and attendee data.
• Provide on-site operational leadership during fundraising events, including serving as registration or check-in lead.
• Ensure accurate recording and reconciliation of event-related gifts and commitments.
• Serve as the primary administrative liaison to the organization's grant writer, coordinating workflow, deliverables, and communications.
• Coordinate and maintain grant management processes, including timelines, calendars, documentation, and internal controls.
• Monitor grant deadlines, reporting expectations, and compliance requirements.
• Interpret grant agreements, ensure compliance, and manage grant administration processes.
• Serve as the primary administrator and system owner for the organization's CRM.
• Lead CRM implementation projects, enhancements, and system improvements.
• Lead cross-functional projects involving Development, Finance, and Operations.
• Maintain donor touchpoint tracking and manage portfolio operations in collaboration with gift officers.
• Coordinate scheduling and logistics for Board committees and work groups.
• Manage annual updates to donor communications, including refreshing organizational letterhead and updating CRM acknowledgment templates.
• Prepare meeting agendas and document meeting notes.
• Monitor action items and drive follow-up to completion.

Requirements

• Strong knowledge of nonprofit fundraising operations and donor stewardship best practices.
• Advanced understanding of gift processing, donor database management, and fundraising reporting.
• Demonstrated ability to analyze operational processes and implement improvements.
• Ability to interpret organizational policies, donor agreements, and grant requirements while exercising sound independent judgment.
• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
• A service-oriented mindset with the ability to build positive, warm relationships with donors, volunteers, and colleagues.
• Exceptional written and verbal communication skills.
• Advanced proficiency with CRM systems, donor databases, Microsoft Excel, and fundraising reporting tools.
• Ability to collaborate effectively across departments while maintaining confidentiality and data integrity.
• Must have a valid driver’s license and access to a personal vehicle for occasional work-related travel; mileage will be reimbursed.

Skills

• CRM administration
• Gift processing
• Donor database management
• Fundraising reporting
• Grant administration
• Project management
• Data analysis
• Communication (written and verbal)
• Microsoft Excel

Location

• Austin

Work Type

• Full-time
• Hybrid

Experience Level

• Minimum of three years of progressively responsible nonprofit fundraising operations experience
• Experience serving as a CRM administrator
• Five to seven years of progressively responsible fundraising operations experience may be considered in lieu of a degree

Education Level

• Associate degree required
• Bachelor's Degree preferred

Salary/Compensations

• $70,000-$80,000

Benefits

• 100% employer-paid medical, dental, vision, disability, and life insurance.
• Three weeks paid vacation.
• Two weeks paid sick leave.
• Paid office closure between Christmas and New Year's Day.
• SIMPLE IRA with up to 3% employer match.
• Eight weeks paid parental leave for primary caregivers and four weeks for secondary caregivers.

About the Company

• Friends of the Children Austin is approaching its ninth year of operation, and the national network is celebrating more than 30 years of impact.
• The organization continues to experience strong growth in both fundraising and programming.
• Values diverse backgrounds, professional development, and employee contributions.
• Respects work-life balance.
• Fosters a collaborative, mission-driven team that values innovation, excellence, and continuous improvement.
• Has an engaged Board of Directors and Advisory Boards.
• Features experienced, supportive leadership committed to mentoring and professional growth.

Equal Opportunity

• Friends of the Children Austin is an Equal Opportunity Employer, committed to addressing discriminatory practices.
• The equal employment opportunity policy provides fair and equal opportunities for all employees and job applicants.
• Friends of the Children Austin hires and promotes individuals solely on the basis of their qualifications for the job to be filled.