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About the Role

Our Retail Sales Assistants provide an exceptional experience for every Brilliant Earth customer, assisting them in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.

Responsibilities

• Utilize sales strategies and problem-solving techniques to assist customers through multiple purchasing decisions.
• Proactively greet, check-in, and assist customers, creating a memorable, one-on-one customer experience.
• Guide customers to purchase, creating memorable and personalized experiences.
• Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
• Proactively respond to online customer inquiries and provide sales assistance through live chats and phone calls.
• Develop and demonstrate product knowledge of diamonds, gemstones, and fine jewelry.
• Conduct post-sale appointments to assist and educate customers with pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer pre-appointment questions.
• Review customer feedback surveys and online reviews to continuously improve customer experience and sales performance.
• Use ERP system to manage tasks and communicate cross-functionally.
• Act as a brand advocate, sharing the mission of creating a more sustainable, transparent, and compassionate jewelry industry.
• Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
• Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs.
• Send and receive product from distribution center, customers, and vendors while reconciling inventory.
• Enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.

Requirements

• A passion for the customer and providing the best possible experience.
• A drive to exceed goals and sales targets.
• Attention to detail in a fast-moving work environment.
• Clear and concise communication skills, both in person and via digital channels.
• Ability to collaborate effectively as a team player.

Skills

• Sales strategies
• Problem-solving
• Customer service
• Luxury brand representation
• Live chat sales
• Phone sales
• Product knowledge (diamonds, gemstones, fine jewelry)
• Inventory reconciliation
• ERP system usage
• Merchandising

Location

• Garden City, Long Island
• Roosevelt Field showroom

Work Type

• In-person
• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• $22-$24/hour

Benefits

• Excellent training program
• Opportunities for career growth
• Competitive compensation
• Career Growth pathways
• Regular 1-on-1s with manager
• Annual 360 review process
• Consistent weekly hours
• 2 consecutive days off
• Lifestyle Spending Account for wellness expenses
• Continued Education (leadership, professional skills, diversity & inclusion)
• Tuition reimbursement for role-specific trainings
• Employee Discounts on jewelry
• Sales Incentive Programs
• Mental Wellness Perks (self-care apps, seminars, Employee Assistance Program)
• Giving Back and Volunteer Opportunities
• Medical, Dental, and Vision insurance (multiple plans, $0 monthly premium option for employee health insurance)
• Employer HSA contributions
• 401k match
• 3 weeks of PTO in the first year
• Paid Parental Leave
• Disability and Life insurance (100% employer-paid)
• Pre-Tax Commuter Benefits

About the Company

• Brilliant Earth's mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry.
• We believe in creating jewelry you can feel good about wearing, without compromising between quality and conscience.
• We are hard-working team players that welcome challenges and rise to any occasion.
• Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins.
• As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company.
• Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way.
• We celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team.

Equal Opportunity

• It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws.
• We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.
• Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
• Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records.
• Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee’s specific record and the duties and requirements of the specific job.
• Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.
• If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.