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About the Role

This role is responsible for ensuring that workplace solutions services including Drawing & Occupancy management, Space Planning, MAC & Relocation Management, and Furniture Service Technicians are delivered in accordance with the contract and identified success measures. The Manager, Workplace Solutions collaborates with clients to identify needs and opportunities to solve problems in their workplace. The mandate for this role is to ensure successful delivery of workplace services and ensure success within the business for existing and future accounts.

Responsibilities

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives.
Full involvement with recruiting talent
Provides mentoring, coaching and guidance to all team members
Objectively recommends compensation adjustments
Manages all aspects of performance
Lead and manage a team responsible for Workspace Management, including MAC management, Drawing management, Occupancy management, Furniture Technicians.
Provide direct support to the team with respect to service delivery and administrative issues and challenges.
Monitor and support the preparation and execution of schedules, budgets and delivery of all projects or services.
Ensure implementation of administrative support systems such as finance, procurement, A/P, A/R, are providing optimum support to project/service delivery and are consistent with BGIS standards and needs.
Strive for 100% team member satisfaction through effective administration and provision of tools and support.
Manage the assignment of resources as required to meet schedule and budget needs of program execution.
Actively seek additional project work or scope expansion to benefit the client and BGIS.
Ensure that projects are started with adequate lead time to complete within client time parameters and to meet BGIS and team needs with respect to work-loading and overall financial considerations.
Provide reporting required to support BGIS and client needs with respect to program execution.
Ensure processes are in place and functional to ensure consistency, repeatability and alignment with BGIS/Client needs with respect to key delivery sub processes such as, document management, change management, scope management, schedule management, cost management, quality management, team management, regulatory and environmental compliance, communications management, risk management, project management and procurement, approvals.
Work with data to ensure reporting is created and provided in accordance with agreed to client scope.
Plan and deliver non-technical large moves, adds, or changes as well as facility planning projects.
Research and liaise with vendors to obtain quotes.
Provide recommendations on preferred vendor.
Prepare cost estimates for assigned projects.
Determine and prepare resource requirements.
Create schedules and monitor progress against timelines.
Ensure assigned projects are delivered on-time, within scope, budget and requirements and complies with all regulatory, environmental, health and safety requirements.
Provide effective and proactive relationship management and collaboration with key client contacts and other work stream / Line of Business leaders within each account to identify and develop solutions.
Strive for 100% client likelihood to recommend BGIS to other clients.
Ensure overall client satisfaction, deliverables, internal productivity and profitability.
Provide effective and proactive communication with concerned parties such as clients, contractors, and industry bodies (as required) to ensure client satisfaction and BGIS’s success.
Effective facilitation of the resolution of escalated issues and challenges that include concerned parties.
Develop and maintain effective relationships with vendors.
Monitor work progress to ensure completion.
Develop and maintain effective relationships with clients.
Resolve issues, manage client expectations, and ensure client satisfaction.
Develop network contacts to foster new business as well as maintain good client relationships for on-going business.
Negotiate scope and/or fee with client when necessary.
Identify opportunities to provide additional services / solutions that address client’s needs and business strategy/objectives.
Work with the BGIS Workplace Solutions Management Office to ensure standards are maintained in accordance with best practices.
Other duties as assigned

Requirements

At least 3 years’ experience related to industry standards and regulations
Experience in consultative discovery and facilitation
Experience in managing a distributed team
Strong analytical skills in business case development and process management
Experience with financial reporting and budget / cost management
Specific experience and knowledge related to the assignment – churn, facility infrastructures, new construction, furniture, occupancy planning & management, design, engineering, client industry sector, government sector etc.
Knowledge of Interior Design processes and methodologies in a corporate environment would be an asset
Ability to prepare ROM pricing estimates for small fit out projects would be an asset
Experience with Microsoft Suite of Products and AutoCAD
Knowledge of IWMS applications would be an asset
NCIDQ, ARIDO would be an asset
MCR is considered a bonus

Skills

Proactive and driven
Effective people and client relationship management skills
Conceptual skills- visioning (services and client program needs) and problem solving (innovative solutions)
Strong organizational and documentation skills
Effective interpersonal skills, especially communication (verbal / written) and influencing skills

Location

On location with a single client or multiple client locations as well as BGIS offices as required

Work Type

Full-time

Experience Level

Manager

Salary/Compensations

$75,440 - $94,300 per annum

About the Company

BGIS is a global leader in integrated facility management services.
With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients.
Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise.
In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

Equal Opportunity

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us!
If you require accommodation during the recruitment process, please contact us at askPC@bgis.com.
Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.