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About the Role
The Case Coordinator is responsible for staffing ABA therapists with appropriate clients, building and managing schedules, and ensuring efficient and effective service delivery. This position is a key part of our operations team and works closely with clients, therapists, and clinical supervisors to ensure all sessions are covered and scheduled appropriately.
Responsibilities
- Match ABA therapists to new and existing clients based on availability, location, language, and clinical needs
- Create and maintain weekly schedules for therapists and clients
- Coordinate with BCBAs and families to ensure client service hours are fulfilled
- Monitor therapist availability and caseload capacity
- Adjust schedules promptly in case of cancellations, time-off requests, or other changes
- Track authorization hours and ensure hours are used before expiration
- Communicate professionally with staff and families to resolve scheduling issues
- Update data in scheduling software or case management platforms
- Support intake team with client onboarding as needed
Requirements
- High school diploma or equivalent
- 1+ years of administrative, scheduling, or coordination experience
- Excellent communication and organizational skills
- Comfort working in a fast-paced environment with frequent changes
- Strong attention to detail
- Tech savvy — able to work with scheduling systems and spreadsheets
- This position requires a compassionate individual dedicated to making a positive impact on the lives of others through effective case coordination.
Skills
- Communication skills
- Organizational skills
- Attention to detail
- Scheduling systems
- Spreadsheets
Location
- In person
Work Type
- Full-time
Experience Level
- 1+ years of experience
Education Level
- High school diploma or equivalent
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Referral program