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About the Role

Take on a new challenge and apply your project execution and team management expertise in a new cutting-edge field. You’ll work alongside collaborative and innovative teammates. You'll play a pivotal role in ensuring product reliability and customer satisfaction by managing the overall Project Product Introduction activities, including achieving Warranty closure.

Responsibilities

• Representing the PI function within the Project Core Team and in front of the customer.
• Ensuring that PI processes and instructions are implemented, communicated, used, and supported both internally and externally (including the customer), as formalized in the Warranty/PI Management Plan.
• Managing the full Project Warranty Work Package.
• Driving Reliability Growth with the customer and internally to achieve the contractual reliability target, ensuring rectifications for delivered products.
• Capturing and feeding back field experience and field-data (REX) to the project/organization during start-up, design, realization (manufacturing), and field support phases.
• Delivering all PI-related deliverables in a timely manner and in accordance with contract and PI standards through planning, communication, and control.
• Establishing the strategy and mobilization plan for commissioning and warranty periods, including defining and agreeing on the use of the customer’s infrastructure.
• Implementing an incident management process to follow up on Non-Conformity Reports (NCRs) and ensuring closure of open items, field modifications/retrofits, and reporting.
• Managing project-dedicated PI staff and ensuring adequate resources are available to produce PI deliverables.
• Ensuring compliance with Alstom Zero Deviation Plan (AZDP) and customer EHS requirements for all customer site activities with the support of EHS team representatives.

Requirements

• Electrical engineering degree (preferred, not mandatory)
• Experience or understanding of project execution in technical or industrial environments.
• Experience in supporting transit authorities or rail transit agencies (strongly preferred).
• Knowledge of Reliability Availability Maintainability (RAM) principles.
• Experience in influencing the reliability growth (highly desirable).
• Familiarity with data analytics and incident management processes.
• Strong communication and customer care skills.
• Team management experience, including leading diverse teams.
• Field experience in commissioning, warranty, or product introduction activities.
• Problem-solving skills with a focus on resilience and adaptability.
• Knowledge of Environmental, Health, and Safety (EHS) standards and practices.
• Ability to identify and manage obsolescence risks effectively.

Skills

• Project execution
• Team management
• Product reliability
• Customer satisfaction
• Warranty closure
• PI processes and strategies
• Field modifications
• Incident management
• Reliability Growth
• Data analytics
• Communication
• Customer care
• Problem-solving
• Resilience
• Adaptability
• Obsolescence risk management

Location

• New York, NY, US

Work Type

• Full-time
• Onsite

Education Level

• Electrical engineering degree (preferred, not mandatory)

Salary/Compensations

• $130,000 - $145,000 USD

Benefits

• Collaborate with transverse teams and helpful colleagues
• Work with a dynamic and multidisciplinary team to ensure the successful execution of Product Introduction activities and reliability growth.
• Progress towards becoming a key leader in managing complex projects, building expertise in customer relations, and driving continuous improvement in industrial processes.
• Utilise our inclusive and innovation-driven working environment, where adaptability, resilience, and a commitment to learning are highly valued.
• Contribute to innovative projects
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

About the Company

• At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Equal Opportunity

• As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.