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About the Role

Provide strategic leadership for the Canadian Licensing function, ensuring operational excellence, client satisfaction, financial performance, and employee development. Lead a large team, partner with internal and external stakeholders, and oversee licensing processes to support client expectations and business objectives. Drive continuous improvement, implement operational strategies, and ensure service delivery remains on time and within budget.

Responsibilities

Build and maintain a team environment that fosters Element’s Ways of Working.
Identify risks and challenges in the Canadian Title & Registration environment and recommend actions to resolve them.
Develop best-in-class operating procedures, quality management practices, and change management plans that exceed client expectations.
Lead, motivate, coach, and develop a large team while monitoring staff performance and ensuring consistency in service delivery.
Implement compliance protocols and prioritize workflow to achieve cycle time targets and vehicle compliance goals.
Partner with cross-functional teams and clients to exceed customer expectations, manage escalations, and participate in client performance reviews.
Represent Title & Registration in client escalation meetings and identify value-added services that drive revenue and client retention.
Maintain operating expenses within budget while forecasting revenue, reconciling monthly actuals, and managing vendor performance.
Drive continuous process improvement through root cause analysis and implementation of best-in-class technologies and practices.
Develop and oversee Canadian Licensing and CDM lifecycle processes while monitoring operational performance and resolving complex service delivery issues.

Requirements

Bachelor’s Degree in operations management, business administration or 3–5 years of equivalent experience with at least 1–2 years of direct people management experience.
Management and planning skills to manage staff and complete projects within established timeframes.
Ability to operate in a rapidly changing environment with a sense of urgency and successfully lead organizational change.
Strong business acumen with the ability to analyze data, perform financial analysis, and manage budgets.
Demonstrated project management, organizational, delegation, and cross-functional leadership skills.
Ability to identify root causes, develop permanent solutions, and improve business processes.
Background in Title and Registration or Motor Vehicle Administration.
Strong technical knowledge in Title and Registration.
Strong, dynamic leadership with the ability to mentor, develop, and guide team members.
Consultative skills with experience supporting recruiting and training programs.
Strong negotiation, interpersonal, written, and oral communication skills.
Effective leadership and analytical skills, including financial statement analysis, budgeting, staffing models, and scheduling.
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Skills

Leadership
Team Management
Operational Excellence
Client Satisfaction
Financial Performance
Employee Development
Process Improvement
Change Management
Compliance
Budget Management
Data Analysis
Financial Analysis
Project Management
Organizational Skills
Delegation
Cross-functional Leadership
Root Cause Analysis
Negotiation
Interpersonal Skills
Written Communication
Oral Communication
Analytical Skills

Location

Toronto

Work Type

Full-time

Experience Level

3-5 years equivalent experience
1-2 years direct people management experience

Education Level

Bachelor’s Degree in operations management, business administration

Salary/Compensations

$99,200 - $136,400 annually

Benefits

Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Paid time-off programs (vacation, sick leave, and holidays)

About the Company

Element Fleet Management (TSX: EFN) is the largest publicly traded pure-play automotive fleet manager in the world.
As a Purpose-driven and client-centric company, we deliver value through scalable, sustainable, and technology-enabled fleet and mobility solutions.
Through the Element-Arval Global Alliance, we operate in over 50 countries, supporting clients across North America, Australia, New Zealand, Ireland, and beyond.
Our global reach is further extended by Autofleet, our technology platform accelerating the modernization of our digital capabilities.
Element delivers end-to-end solutions to our clients—from vehicle acquisition and maintenance to EV integration, route optimization, risk management, and remarketing.
Our People Drive Our Success At Element, our success begins with you.
Inspired by our Purpose to Move the world through intelligent mobility—and guided by our Values: We are always a force for good, We are experts defining the future of mobility and We are driven by client success.
Everyday, our team members deliver on our Purpose and our Values for each other, our communities and our clients.
It’s our commitment to how we work, grow and put our clients at the heart of everything we do.

Equal Opportunity

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging.
We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws.
Disability-related accommodations during the application and interview process are available upon request.
Element Fleet Management also uses AI-assisted tools to help screen and assess applications.
These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job-related skills, qualifications, and experience.
AI outputs do not by themselves determine whether you advance or receive an offer – they assist recruiters and hiring managers.
Final hiring decisions are made by people.