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About the Role

This individual contributor position manages complex, high-exposure commercial claims for a specialized line of business, working closely with senior leaders. The role requires managing all claim resolution activities in accordance with company protocols while achieving quality and customer service standards. Individuals in this role are recognized as the most senior technical experts in their area of expertise and have national or company-wide scope of responsibility.

Responsibilities

Manages an inventory of complex commercial claims with significant loss exposure, overseeing all aspects of claim handling, including coverage determinations, investigations, and resolution strategies.
Ensures exceptional customer service by driving continuous improvements and providing professional and timely claims services.
Verifies coverage, sets and manages reserves by reviewing policy language, estimating claim valuation, and following company protocols.
Leads investigations to determine compensability, liability, and damages by gathering information and working with experts.
Drives claim resolution by developing and executing resolution strategies, managing reserves, negotiating settlements, and managing litigation.
Establishes and manages claim budgets by selecting and managing resources to ensure timely resolution.
Identifies and addresses subrogation/salvage opportunities or potential fraud by evaluating claim facts and making appropriate referrals.
Achieves quality standards by ensuring company protocols are followed, work is accurate and timely, and claims are resolved and paid promptly.
Prepares and presents complex information to senior leadership, customers, and counsel.
Maintains subject matter expertise and ensures compliance with regulatory requirements by staying current on insurance laws and trends.
Mentors, guides, develops, and delivers training to less experienced Claim Professionals.
May perform additional duties as assigned.

Requirements

Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
Advanced negotiation experience.
Professional designations are highly encouraged (e.g. CPCU).

Skills

Expert knowledge of commercial insurance industry, products, policy language, coverage, and claim practices.
Excellent verbal and written communication skills.
Ability to develop collaborative working relationships.
Ability to articulate complex claim facts, analysis, and recommendations concisely.
Demonstrated analytical and investigative mindset.
Critical thinking skills.
Ability to make sound business decisions.
Ability to effectively evaluate and resolve ambiguous, complex, and challenging business problems.
Extensive experience in leading complex negotiations.
Extensive experience in developing and implementing resolution strategies.
Strong work ethic.
Demonstrated time management skills.
Demonstrated organizational skills.
Ability to work independently in a fast-paced environment.
Ability to drive results by taking a proactive long-term view of business goals and objectives.
Extensive experience interpreting commercial insurance policies and coverage.
Ability to partner with internal resources.
Ability to oversee/manage outside counsel.
Ability to collaborate with other carriers.
Ability to lead multiple and shifting priorities in a fast-paced and challenging environment.
Knowledge of Microsoft Office Suite.
Ability to learn business-related software.
Demonstrated ability to value diverse opinions and ideas.

Experience Level

Typically a minimum ten years of relevant experience.

Education Level

Bachelor's degree with Master's preferred in a related discipline or equivalent.

Salary/Compensations

$97,000 to $189,000 annually

Benefits

CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.

About the Company

At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA utilizes AI-enabled technology during the recruiting process.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process.
At CNA, we are focused on success, individually and collectively.
We pride ourselves on promoting a culture that challenges and engages people.
We strive to connect people, departments and business areas, to function as a team, and to serve our customers and communities with professionalism and respect.
Our dedication to employee engagement, continuous learning and the open exchange of ideas is the cornerstone of our business.
These ideals, combined with our focus on the customer, enable us to explore new market opportunities and build on our success.
Our values, culture and financial strength are what differentiates us from other employers and make CNA the place you want to work.
At CNA, we are committed to advancing a culture of inclusion – one that attracts talent from all walks of life, fosters respect and collaboration, and enables all of our colleagues to do their best work.
At CNA, we have a long standing commitment to the diverse communities in which we live and work.
We actively make a difference for the greater good through partnerships, sustainability, initiatives, and working together for a better tomorrow.
Corporate Social Responsibility is not one person, or one department, it's the entire enterprise coming together to make the world a better place.