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About the Role
We are seeking an energetic and people-focused Customer Service Advisor to join our London Depot team. This is a fast-paced, people-facing role where you’ll be at the heart of delivering a great customer experience. As the first point of contact, you’ll bring positivity, confidence, and a solutions-focused approach to each interaction, helping to ensure smooth order and delivery management.
Responsibilities
- Act as the primary point of contact for customers, handling enquiries in a friendly, professional and engaging manner.
- Process customer orders and repeat orders efficiently, ensuring accuracy while meeting service targets.
- Manage and coordinate customer complaints and returns with a proactive mindset, working closely with internal teams to achieve positive outcomes.
- Respond to customer queries related to deliveries, orders, and account management, keeping customers informed and reassured.
- Identify opportunities to improve processes and contribute ideas to enhance the overall customer experience.
- Maintain accurate records, complete reporting, and carry out general administrative duties.
Requirements
- Strong customer service and communication skills with a confident, personable approach
- Excellent attention to detail and organisational abilities
- Ability to multitask, stay organised and perform well in a fast-paced environment
- A proactive problem solver
- Experience in order processing or logistics/customer service environment (desirable, but not essential)
Skills
- Customer service
- Communication skills
- Attention to detail
- Organisational abilities
- Multitasking
- Problem solving
Location
- 215 Tunnel Ave, London SE10 0QW
Work Type
- Monday to Friday
- 8:30am - 5pm
About the Company
- Brenntag is the leading global distributor of chemicals and ingredients, committed to connecting customers and suppliers within networks.
- We add value for our customers and partners every step of the way: through our product knowledge, innovation, and sustainable solutions, combined with our passion for service excellence and commitment to safety.
- Headquartered in Essen, Germany, and with more than 17,500 experts at about 600 locations in 72 countries, our two global divisions, Brenntag Essentials and Brenntag Specialties, offer a full range of industrial and specialty chemicals and ingredients.
- Our clients and partners can count on us for global reach combined with local agility and execution.
- As an employer, we embrace diversity and foster a sense of community and collaboration in an environment where employees are encouraged to share ideas and work together.
- We engage our employees in the company’s mission for collective success, by building long-term stability and safety through trust and clarity across the organization.
- We believe in empowering our employees to reach their full potential and shape the future.
- For more information, please visit www.brenntag.com
Equal Opportunity
- Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization.
- We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic.
- We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.