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About the Role

The Associate Director of Key Accounts is a leadership role responsible for managing and developing relationships with a company's most important clients, driving revenue growth, and ensuring customer satisfaction. They develop strategic account plans, identify new business opportunities, and collaborate with internal teams across Canada and internationally to deliver exceptional service. Ultimately, they act as the primary point of contact for key accounts, overseeing all aspects of the client relationship and ensuring alignment with the company's strategic goals.

Responsibilities

Building and maintaining strong, long-term relationships with key clients, including C-suite executives.
Developing and executing strategic account plans to meet revenue targets and achieve client objectives.
Identifying and pursuing new business opportunities within existing accounts, including upselling and cross-selling.
Working closely with internal teams (sales, marketing, operations, etc.) to ensure client needs are met and solutions are delivered effectively.
Monitoring account performance, tracking key metrics, and providing regular reports.
Negotiating contracts and agreements with key accounts, writing pricing proposals and ensuring profitability and mutual benefit.
Addressing client concerns and resolving any issues that may arise, ensuring client satisfaction and retention.
Staying current on industry trends, competitor activities, and market conditions to identify potential risks and opportunities.
Mentoring and coaching other members of the account management team.

Requirements

Bachelor’s degree in animal science, Business or related discipline.
Minimum of five (5) years Sales and/or Marketing or related experience.
At least two (2) years of experience leading initiatives or projects, with demonstrated accomplishments in influencing outcomes without direct authority.
Proficiency in Microsoft Office including Word, Excel, PowerPoint.
Fluency in French is required (for candidates based in Quebec only).
Must have a valid driver’s license.
Must be available for overnight travel (25%).

Skills

Strong Sales and Negotiation Skills
Strategic Thinking
Communication and Interpersonal Skills
Leadership and Teamwork
Problem-Solving and Analytical Skills
Industry Knowledge
Account Management
Account Strategies
Adaptability
Business Development
Business Planning
Customer Needs Assessments
Customer Satisfaction
Identifying Sales Opportunities
Industry Knowledge
Market Analysis
Motivating Teams
Results-Oriented
Revenue Growth
Sales Forecasting Management
Service Excellence
Strategic Management
Strategic Planning
Strategic Thinking

Location

Remote
Quebec

Work Type

Remote
Full-time

Experience Level

Associate Director
5 years of Sales and/or Marketing or related experience
2 years of experience leading initiatives or projects

Education Level

Bachelor’s degree in animal science, Business or related discipline

About the Company

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Equal Opportunity

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We encourage applications from all qualified candidates. In accordance with our accommodation policies and applicable provincial and federal accessibility legislation, we are committed to providing reasonable accommodation throughout the recruitment process.