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About the Role

This highly customer-focused individual provides cross-functional collaboration to deliver effective solutions and enhance the overall customer experience through timely, efficient support. This position does not have any supervisory responsibilities and reports to the Customer Solutions Manager.

Responsibilities

• Confers with appropriate personnel and responds to customer inquiries and complaints.
• Functions as a liaison between Customer Solutions and Sustaining Engineering/Reliability Department on parts issues affecting the rep network.
• Troubleshoots parts questions concerning products.
• Supports the Technical Services Department as required.
• Supports metric-driven efficiency and continuous improvement initiatives.
• Processes Warranty forms/FYSP.
• Supports vertical customers.
• Supports analytical report creation of warranty trends.
• Participates in ongoing development trainings both onsite and external.
• Provides continuous improvement ideas, maintains 5S program, submits quick Kaizens and safety observations monthly.
• Assumes responsibility for other projects and duties as assigned by the Customer Solutions Manager or Company management.
• Demonstrates behaviors directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency).

Requirements

• High school diploma or equivalent required.
• 3 years’ experience in Customer Service.
• Strong customer service focus with commitment of delivering a positive customer experience.
• Well-developed organizational and time management skills.
• Effective communication and people skills with the ability to interact effectively with internal and external stakeholders.
• Ability to multi-task and manage competing priorities in a fast-paced environment.
• Proficient in Microsoft Office applications.
• Working knowledge of PC operating systems and standard business software.
• Initiative-taking with minimal supervision, demonstrates a positive, proactive work ethic.
• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
• Must successfully establish employment eligibility and satisfactorily complete background checks, including drug screen, and required pre-employment testing as a condition of employment.

Skills

• Customer Service
• Organizational skills
• Time management skills
• Communication skills
• People skills
• Multi-tasking
• Microsoft Office applications
• PC operating systems
• Standard business software
• Analytical skills
• Technical skills

Location

• Blauvelt, NY

Work Type

• Onsite
• Full-time

Experience Level

• 3 years’ experience in Customer Service

Education Level

• High school diploma or equivalent

Salary/Compensations

• $23.00- $25.65 hourly

Benefits

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage
• Retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs

About the Company

• Watts is reimagining the future of water, providing safe, clean water for the world and protecting the planet's most valuable resource.
• For 150 years, Watts has built best-in-class products trusted by customers in residential and commercial settings worldwide.
• Watts is at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions.
• Watts is a leading brand with a quality reputation and a dynamic future.
• Watts Water is a global leader of quality water solutions for residential, industrial, municipal, and commercial settings.
• Our family of brands offers some of the most varied product lines in the world, with world-class, water-related solutions focused on: Drainage and Water Reuse, HVAC and Hot Water, Plumbing and Flow Control, Water Quality and Rainwater Harvesting.
• We are a $1.9 billion global company, listed on the New York Stock Exchange (NYSE) with a presence in five (5) continents and twenty-four (24) countries, and an employee population that speaks over eighteen (18) languages.
• As a people-first company, we prize enriching and caring for all who work here not only through words but through actions.
• This includes executing our Diversity, Equity, and Inclusion (DEI) strategy, and providing our employees with meaningful career growth opportunities, a positive and safe work environment, and affirmation that they are heard, valued, and respected.
• We are proud to be an organization that believes that a safer world is a more sustainable world – a belief that we proudly reflect in each of our technologies and solutions and our environmental and social commitments, such as our partnership with Planet Water Foundation.
• Specialties: Plumbing, HVAC, Water Quality, and Gas
• Company Size: About 5,000 employees
• Industry: Machinery
• Founded: 1874

Equal Opportunity

• Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law.
• Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.