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About the Role
As a Delivery Assurance Architect at Anaplan, you will be a key player in our professional services function, specifically within the Delivery Assurance & Enablement team. Your role is business-critical, focusing on ensuring the successful implementation of the Anaplan Platform, products, and applications for our customers by supporting and executing the Delivery Assurance motion across the Americas. You will advise customers, partners, and team members on best practices, leveraging your expertise in business process, technology, and customer management to guide them towards optimal solutions and outcomes. This includes driving, supporting, and executing the Delivery Assurance motion for the Americas to facilitate zero-troubled deployments of the Anaplan solution.
Responsibilities
- Drive, support, and execute the Delivery Assurance motion for the Americas to help facilitate zero-troubled deployments of the Anaplan solution.
- Advise customers, partners, and team members on best practices for success.
- Take experience in business process, technology, and customer management to guide and lead customers, partners, and team members to an appropriate solution and outcome.
- Redirect customers or team members in a thoughtful way to ensure a smooth first implementation and solid foundation for the future.
- Support the execution and maintenance of Delivery Assurance KPIs among the team and in partnership with other leaders within the Americas.
- Ensure consistent customer outcomes, maintain delivery quality, and meet business objectives.
- Build, execute, and reinforce best practices across all implementations to ensure customer readiness, data readiness, solid solution design, build best practices, performance optimization, solution scalability, and usability.
- Use spirit and tenacity to drive excellence throughout the entire customer lifecycle, ensuring the optimal solution, driving timely outcomes, contributing to on-budget implementations, and assisting with enablement, adoption, and expansion post-live.
- Bring together and collaborate cross-functionally to guide diverse teams comprised of customer resources, implementation partner resources, and Anaplan employees from project inception through go-live.
- Drive delivery of best practices, vision, mentorship, insights, and advice to a team of Anaplan Solution Architects, Model Builders, and Partners who are leading and working on several projects simultaneously.
- Focus on continual improvement of the Delivery Assurance motion, methodology, and approaches to improve efficiency via process, automation, and/or centres of excellence.
- Spot and identify additional opportunities for customer adoption and expansion and bring this to the attention of the Delivery Leadership, Customer Success, and/or Sales organization promptly.
- Support weekly, bi-weekly, and monthly cadence calls with various stakeholders reviewing the Delivery Assurance portfolio – specifically the implementation success factors, milestones, and engagement health; and outlining action plans to mitigate issues and risks.
- Actively support the development of new talent within the Delivery Assurance team as it grows, and the offering expands.
Requirements
- Must possess a successful track record as a Senior Solution Architect (or beyond).
- At least 4 years of experience in a Professional Services delivery organization implementing Anaplan or an equivalent EPM solution.
- Passion for solution design, building best practices for delivery, and supporting team members in project delivery, issue, and risk mitigation techniques.
- A customer services-orientated background.
- Experience with Agile methodology.
- Ability to constantly exceed SLAs and improve processes.
- Ability to scope and help team members scope client engagements at any level.
- Strong facilitation and negotiation skills.
- Strong client leadership skills with Executive Level communication experience.
- Proven track record to demonstrate core Anaplan values of Innovative, Accountable, Collaborative, Transparent, Resilient, Empathetic, Authentic, and (a) Learner.
Skills
- Enterprise Performance Management
- Software Infrastructure Support
- Multi-dimensional modelling
- Anaplan platform expertise
- Leadership
- Solution Design
- Business/Technical Acumen
- Persuasiveness
- Organization
- Resilience
- Calmness
- Methodical
- Innovative
- Resourceful
- Articulate
- Active listener
- Passion for Learning and constant improvement
Location
- Americas
Work Type
- Full-time
- Travel (up to 25-50%) may be expected across the region to support active implementations.
Experience Level
- Senior Solution Architect (or beyond)
- 4 years of experience
About the Company
- Anaplan is a team of innovators focused on optimizing business decision-making through its leading AI-infused scenario planning and analysis platform.
- Anaplan's customers rank among the who’s who in the Fortune 50, including Coca-Cola, LinkedIn, Adobe, LVMH and Bayer, with over 2,400+ global companies relying on its platform.
- Anaplan fosters a Winning Culture that champions diversity of thought and ideas, encourages leadership regardless of title, is committed to achieving ambitious goals, and celebrates wins.
- Anaplan operates with principles of being strategy-led, values-based and disciplined in execution.
- Anaplan is committed to Diversity, Equity, Inclusion and Belonging (DEIB), believing it strengthens the business, enhances trust with partners and customers, and drives business success.
- Anaplan strives for a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.
- Anaplan ensures individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment.
Equal Opportunity
- We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.
- We hire you for who you are, and we want you to bring your authentic self to work every day!
- We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment.