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About the Role

This role involves supporting the day-to-day operations of the Club’s retail store, delivering excellent customer service, maintaining high standards of presentation, and ensuring efficient stock handling and sales processes.

Responsibilities

• Provide excellent and helpful customer service, assisting customers with products and purchases.
• Operate the till and process card payments accurately.
• Print names and numbers onto replica shirts, ensuring customer orders are completed correctly and to a high standard.
• Replenish stock and keep stores and displays tidy and well-presented.
• Price and label products correctly across the store.
• Support the matchday running of the store and assist with additional tasks when required.
• Work in various units across the stadium.

Requirements

• Strong customer service and communication skills, with the ability to assist customers in a friendly and professional manner.
• Able to work effectively in a fast-paced retail environment, both independently and as part of a team, while maintaining high standards of organisation and efficiency.
• Available to work all home matchdays - weekends and evenings including bank holidays.
• Adaptability to handle a variety of situations.

Skills

• EPOS experience
• Retail Experience

Work Type

• Matchday