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About the Role
This position provides support to the rest of the dealership in various functions including inbound calls, customer support, and appointment coordinating.
Responsibilities
- Manage multiple projects and details simultaneously
- Develop and maintain record keeping systems and procedures
- Create, compose, and edit written materials
- Gather data, compile information, and prepare reports
- Interact with customers and co-workers professionally and helpfully in person, via phone, or written correspondence
- Develop, plan, and implement short- and long-term goals
- Work productively in a fast-paced, stressful environment
Requirements
- Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, or kneel, climb and perform repetitive motions of the hands and/or wrists
- Close mental and visual attention required for preparing and analyzing data and figures, using a computer terminal, and reading and speaking on a phone
- Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to move objects
Skills
- Excellent verbal and written communication skills
- Strong organizational skills
- Analytical ability
- Computer proficiency (computers, printers, copiers, telephone, scanner, calculator)
- Microsoft Office Suite (Word, Outlook, Excel)
- CRM system
- Scheduling system
- Dealer Management System (DMS)
- Web-based systems
Location
- Greater Rochester, NY area
Work Type
- Full-time
- 3 days on at 13 hours each, followed by 4 days off
Experience Level
- Prior Call Center experience preferred
Education Level
- High school diploma required
Benefits
- Medical, Dental & Vision Insurance
- 401K Plan + Match
- Paid time off and vacation
- Short/Long Term Disability
- Mentorship Program
- Growth opportunities
- Paid Training
- Life Insurance
- Legal Services provided
- Employee vehicle purchase plans
- Health and wellness
- Discounts on products and services
About the Company
- Van Bortel Automotive Group includes Van Bortel Subaru, Van Bortel Ford and Van Bortel Chevrolet.
- Kitty Van Bortel owns one of the top selling Subaru dealerships in the nation, as well as one of the most successful Ford dealerships in a multi-state area.
- Her automotive group is now one of the fastest growing, privately held companies in the greater Rochester, NY area.
- Van Bortel believes that no organization is any better than the people who work for it.
- Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do.
- We promise to maintain a well-trained workforce and a safe, modern facility in order to render our customers the best possible support and to provide our employees a secure future.
Equal Opportunity
- We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.