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About the Role

The Manager leads a diverse team that is one of the organization's most critical points of entry into our programming for child care providers, determining eligibility and coordinating provider enrollments into our subsidy system and receiving monthly payments. The manager ensures that services are accessible, meet the needs of the community, and are aligned with the organization’s vision, mission, and strategic plan. They are responsible for ensuring responsive, high-level customer service for providers, from their initial engagement to ongoing participation in our state and locally funded child care programs. They enthusiastically engage their team in proactively solving problems and reducing barriers for providers to participate in the childcare subsidy system.

Responsibilities

Oversee, manage and successfully meet the local and state government contractual obligations related to subsidy payment, enrollment and data system supports.
Devise, manage and rollout new support approaches and materials based on revised processes, training, reporting and system enhancements.
Take ownership of cross-department and cross-program projects/work to ensure the seamless delivery of payment, enrollment, and subsidy services are effective, integrated, and accessible.
Stay apprised of policy and regulatory changes, advocate for policy improvements.
Maintain expertise in the successful use of state and local early childhood data systems.
Analyze current data collection processes and work to track and identify needs for internal reflection, process improvement and reports to funders and other stakeholders.
Use client feedback to identify program needs and service improvements that deliver better value and greater efficiency.
Establish customer satisfaction goals and coordinate with the team regarding provider eligibility determination, onboarding and participation in state and locally funded childcare subsidy programs.
Demonstrated ability to work collaboratively, share information across teams, and to encourage collegial working relationships and team building within and with external partnerships.
Develop, manage, motivate, and mentor a diverse, high-performing team towards meeting deliverables.
Represent the agency with local organizations, public entities, and groups concerned with childcare issues.

Requirements

Five years’ experience managing workflow in social services and/or a related field.
Must have at least two years of supervisory experience managing a small to mid-sized team.
Experience working independently on managing department contracts, deliverables, and department deadlines.
Must be able to communicate effectively and constructively with persons of diverse cultures, language groups, and abilities; should be able to demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, race, ethnicity, and gender identity.
Effective oral and written communicator, including ability to support a non-technical audience.
Strong analytical and systems improvement experience.
Competency with MS Office Suite and databases (such as Salesforce).
A background clearance is required.
Bilingual in Spanish (preferred).

Skills

Leadership
Collaboration
Continuous learning
Program improvement
Complex systems analysis
Policy communication
Procedure communication
Customer service
Problem-solving
MS Office Suite
Databases (Salesforce)

Location

San Francisco

Work Type

Full-time
Hybrid

Experience Level

Manager
5 years experience
2 years supervisory experience

Salary/Compensations

$98,000-$102,000

Benefits

Family-friendly workplace
Competitive pay
Industry leading benefits package
Generous Medical coverage for staff, including paid medical plan deductibles, copays and out-of-pocket maximums.
Dental, Vision, Chiropractic & Acupuncture, Life, LTD and AD&D coverage.
Voluntary benefits that include Supplement Life, Accident, Critical Illness, and Pet Insurance.
401(k) retirement plan with a generous employer match.
Pre-tax Flexible Spending Accounts, Health Savings Account and Commuter Benefit programs.
Generous paid time off package, including 14 paid holidays + a floating holiday for your Birthday.
Ongoing training and professional development for all staff.
Tuition Reimbursement.

About the Company

Children’s Council envisions a San Francisco where every child has nurturing caregivers who foster their social, emotional, and cognitive development and where caregivers have the skills to support children’s development and run successful businesses.
For decades, we have worked in partnership with community stakeholders to support the early care and education field.
Through training, technical assistance, coaching and shared business administration resources, the Child Care Quality and Business team guides new programs through the licensing process and offers learning opportunities for all programs to grow as early educators and business owners.

Equal Opportunity

Children’s Council is an equal opportunity employer that values diversity as central to our work serving the San Francisco community.
We comply with all applicable state and local laws governing nondiscrimination in employment.
Our practices are in alignment with our commitment to workplace equity, diversity, and inclusion.
We foster a work environment where our current and future staff feel welcomed without regard to race, color, religion, gender identity, national origin, sex, age, disability or sexual orientation.