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About the Role

The Service Purchase Order Coordinator is responsible for the timely and accurate creation of purchase orders to vendors and/or subcontractors for labor and/or equipment needed for service-related work. This role supports the Service Department by generating and confirming purchase orders, maintaining accurate order information in Sage and ServiceTrade, and ensuring efficient communication with vendors, subcontractors, and internal teams.

Responsibilities

Generate purchase orders for vendors and/or subcontractors to procure labor and/or equipment needed for service-related work.
Determine the appropriate vendor or subcontractor based on job requirements, pricing, and availability.
Enter and maintain purchase orders in Sage and ServiceTrade, ensuring information in both systems is accurate and consistent.
Attach a copy of each purchase order to the corresponding ServiceTrade job.
Create the PO line in ServiceTrade Job Items for every purchase order issued.
Communicate order details, quantities, and expected delivery or completion dates to vendors and subcontractors.
Chase and follow up on outstanding purchase orders with vendors and subcontractors to confirm status, delays, or discrepancies.
Keep the Vendor Hold list at a minimum by resolving PO-entry and order-confirmation issues promptly.
Maintain organized, auditable records of all purchase orders issued.
Assist in identifying recurring vendor or pricing issues and recommend process improvements.
Inform the requesting Service Sales Representative, Assistant Superintendent, or Technician once a purchase order has been generated and entered in each system as required.
Communicate with vendors and subcontractors to confirm order acceptance, pricing, and delivery or completion timelines.
Notify the appropriate Service Coordinator or Superintendent promptly of any delays, backorders, or issues that may affect receiving or job completion.
Hand off confirmed purchase order details to the Service Coordinator or Superintendent, who is responsible for receiving materials, confirming completed labor, and attaching the pick ticket to the job for billing.

Requirements

Purchasing, Procurement, or Vendor/Subcontractor Coordination Experience
General Administrative Experience
Service Contract or Master Service Agreement Experience

Skills

Excellent written and verbal communication skills
Ability to follow verbal and written instructions
Detail oriented with excellent organizational skills
Ability to effectively utilize computers and software including Microsoft Office Suite
ServiceTrade, Sage Intacct, and other software required by the Company
Ability to maintain accurate and auditable records
Ability to work in a fast-paced service team environment
Attention to detail with emphasis on accuracy and quality
Ability to prioritize work to balance multiple projects, vendors, and deadlines
Strong follow-up skills to chase open purchase orders through to confirmation

Education Level

High school diploma is required
Bachelor's Degree is preferred