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About the Role

This role focuses on working cross-functionally to help clients meet their hiring targets by optimizing requirements on the Flex platform and ensuring client and worker satisfaction through internal tools. The position involves proactively analyzing shift patterns, job requirements, and the Flexer pool to ensure fulfillment. This is a 3-month FTC with potential for full-time employment.

Responsibilities

• Drive a world-class customer experience by efficiently resolving support tickets and consistently delivering the signature Flex experience.
• Analyze and use comprehensive reports on Indeed Flex bookings and operational metrics to identify trends and drive informed decision-making.
• Serve as an integral operational bridge, facilitating seamless communication between internal Indeed Flex stakeholders, corporate clients, and Flexers.
• Support the implementation of new operational procedures and actively contribute to continuous improvement initiatives to enhance team efficiency.
• Meet and exceed individual KPIs, service level agreements (SLAs), and strategic targets.
• Assist team members with process refreshers, knowledge sharing, and the resolution of complex case escalations.

Requirements

• Experience working in a high-volume customer service or operations environment.
• Experience in the staffing industry preferred.
• Thrives in an environment where priorities and focus are constantly evolving.
• A high level of integrity; always ready to take on the next task & focused on the customer’s long-term success.
• Knowledge of financial information like payrates, invoicing is preferred.
• Ability to cover flexible shifts, including night shifts up to 10 pm and weekends.
• Highly proficient in utilising several tools to enable real-time collaboration with a globally distributed workforce, such as Lucid, Salesforce, GSuite, Zoom, Slack, Notion, etc.
• Proactive thinker, always willing to share your ideas and knowledge.
• Experience in using data to identify challenges and priorities.
• Exceptional organizational skills and the ability to prioritize and plan your own day and workload.
• Must be comfortable adhering to client-specific safety protocols and navigating large, busy facilities when on-site.
• Flexibility in working hours and travel may be necessary to meet client needs, including occasional work outside of standard business hours.
• Regularly required to talk or hear.
• Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Required to sit or stand at a desk indoors for most of the day.
• Occasionally required to climb or balance; and stoop, kneel, crouch or crawl.
• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Minimal travel required, less than 25% of the time.
• Most travel is outside of the local area and will require overnight accommodations.
• Must understand and abide by the Indeed Flex Travel Policy for appropriate expense reimbursements.

Skills

• Customer Experience
• Data & Analytics
• Cross-Functional Liaison
• Process Optimization
• Performance Excellence
• Team Support
• Escalation Management
• Lucid
• Salesforce
• GSuite
• Zoom
• Slack
• Notion

Location

• Austin, TX

Work Type

• Onsite
• Hybrid
• FTC

Experience Level

• High-volume customer service or operations experience
• Staffing industry experience preferred

Salary/Compensations

• $25.00 to $31.25 per hour

Benefits

• Employee Assistant Program
• 25 days PTO (prorated)
• Birthday Off
• 8 Paid Holidays
• Duvet days (½ day off every quarter)
• Volunteer days

About the Company

• Indeed Flex is a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click.
• We operate with the agility and energy of a high-growth scale-up, backed by the stability and resources of Indeed - the world’s #1 job site.
• We are modernizing the world of temporary work, providing our community of "Flexers" with total control, choice, and ownership over how they work.
• Our platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.
• We are building a more flexible, efficient, and empowered labor market for everyone in hospitality, retail, or warehousing.

Equal Opportunity

• All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.