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About the Role
Join Our Dynamic Medical Team as a Medical Group Front Desk Representative! We are an established multi-specialty Ophthalmology group seeking a motivated Front Desk Representative to be the welcoming face of our busy practice, playing a crucial role in ensuring a smooth and efficient patient experience.
Responsibilities
- Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion.
- Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly.
- Answer calls, manage messages, verify patient information, and maintain accurate records.
- Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.
- Address patient concerns, escalate issues as needed, and ensure a positive experience.
- Work seamlessly with providers, clinical and administrative staff, and external partners.
Requirements
- Reliability, a positive attitude, and excellent teamwork skills.
- Strong communication and interpersonal abilities.
- Proficiency in data entry and computer skills.
- Ability to thrive in a fast-paced environment.
- Exceptional customer service skills.
- Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures.
- Must hold a high school diploma or equivalent.
- Must be able to travel to multiple locations (if applicable).
- Availability for evenings and weekend rotations (if applicable- varies by practice).
- Ability to handle a high-volume practice.
Skills
- Data entry
- Computer skills
- Customer service
- Medical terminology
- Office procedures
- Electronic Medical Records (EMR)
Location
- Multiple locations
Work Type
- In person
Experience Level
- Proven experience in a medical administrative role
Education Level
- High school diploma or equivalent
Benefits
- Competitive 401(k) with matching
- Comprehensive health, dental, and vision insurance
- Disability and life insurance
- Flexible spending account
- Generous paid time off
About the Company
- We are an established multi-specialty Ophthalmology group.
- We thrive on: Care for our patients and team, effective Collaboration, and a commitment to Elevate our standards.
Equal Opportunity
- Refocus is an equal opportunity employer and we value diversity.