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About the Role

This role is crucial for maintaining excellent customer service by handling patient inquiries, scheduling appointments, and coordinating with referrers and insurance companies. Responsibilities include answering calls, addressing questions, scheduling exams, and directing inquiries appropriately. The role also involves making outgoing calls for specific workflows, maintaining professionalism, and collaborating with all departments. Folding reports is an additional task.

Responsibilities

• Answer phone calls
• Speak with patients, referrers, and insurance companies
• Handle questions
• Schedule patients for exams
• Direct inquiries to the appropriate party
• Make outgoing calls for specific workflows
• Maintain professionalism and communication with all departments
• Fold reports

Requirements

• Customer service is the most important part of the position
• Chinese speaker preferred

Skills

• Communication skills
• Professionalism

Work Type

• Full-time