Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Develop and implement customer-specific business plans aligned with Hero UK&I brand and category objectives to drive profitable growth for both the company and its customers. This role involves managing relationships with key retailers such as Co-Op, Discounters, and Booths, and collaborating with internal teams including Sales, Online, Brands & NPD, Management, Operations, Supply Chain, and Finance.

Responsibilities

• Develop and execute joint business plans for assigned customers within the sales strategy.
• Translate Hero UK&I brand strategy, category, financial, and retailer requirements into mutually profitable growth plans.
• Identify and drive business development opportunities using all available data sources in conjunction with Category and Marketing colleagues.
• Maximize the effectiveness of Hero UK&I promotional spend within customer accounts.
• Coordinate with internal departments (supply chain, finance, marketing, commercial) to meet customer requirements and deadlines.
• Build customer relationships and resolve conflicts impacting the business plan.
• Communicate effectively internally and externally regarding the efficient day-to-day running of customer businesses.
• Lead the development of Hero UK&I Instore impact by improving product position and presence on and off-shelf.
• Monitor and evaluate competitor activity and make strategic recommendations.
• Ensure accurate and timely completion of all necessary administration and achieve key targets for forecast and invoice accuracy.
• Actively contribute to the wider sales team to achieve overall Hero UK&I sales targets.
• Act as a catalyst for change and a sales leader, driving continuous improvement.
• Ensure sustainable and ethical practices are a key function of the role.
• Understand and communicate Hero UK&I sustainability policies, plans, and practices to stakeholders.
• Support the delivery of sustainability initiatives and ensure best practices to avoid excessive packaging, wastage, and supply chain issues.

Requirements

• Extensive retail account management experience within the FMCG sector.
• Experience with customer and brand portfolio management.
• Proven commercial skills.
• Proven experience with market and financial data analysis.
• Strong communication and interaction skills across senior management.
• Self-motivated and agile learning approach.
• Full UK driving licence.

Skills

• Customer specific business plan development
• Brand and category objective alignment
• Retailer relationship management
• Sales strategy implementation
• Business development
• Data analysis
• Promotional spend optimization
• Cross-functional collaboration
• Conflict resolution
• Internal and external communication
• Instore marketing strategy
• Competitive analysis
• Forecasting
• Sustainability practices communication
• Ethical practices implementation

Location

• London
• Bournemouth

Work Type

• Hybrid Working

Experience Level

• Extensive retail account management experience

Benefits

• 25 days holiday + bank holidays
• Birthday off
• Private Medical Insurance from day one
• Dental and optical fund
• Life Assurance
• Income Protection
• Contributory pension scheme (5% employer contribution, moving to 10% with service)
• Free pension advice
• Enhanced maternity and paternity pay
• Access to Grocery Aid employee assistance resources
• Massages & Reflexology (Bournemouth office)
• Psycle Classes (London office)
• Salary sacrificed schemes (Childcare support, Home & Tech, Bike to Work, Electric Car Schemes)
• On-site parking (Bournemouth Office)
• Flexible Bank Holidays
• Summer hours in July and August
• Office perks including team breakfasts, lunches, and snacks
• Learning Opportunities
• Study Leave
• Free Deliciously Ella App Access for employee and five friends and family

About the Company

• Hero UKI is known for brands like Deliciously Ella, Organix, and Goodies, offering plant-based food products and toddler snacks.
• The company uses business as a force for good in the UK food landscape, building strong consumer connections and leading categories.
• Hero UKI has offices in London and Bournemouth and has been named a Great Place to Work.
• Hero UKI is part of the Hero Group, a global family of brands founded in Switzerland in 1886, specializing in branded nutritional products.
• Hero Group's mission is to 'delight consumers through honest goodness in every bite' and operates with strong values, high performance, and a commitment to doing the right thing.
• Hero Group has 4,000 team members worldwide and focuses on values such as Create Wow, Everyone Hero, Nourish Others, and Take Responsibility.

Equal Opportunity

• Hero UK&I is proud to be an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected category under applicable laws.