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About the Role

As a passionate host with a talent for team leadership, you will oversee the Front Office operations, inspire guests, and elevate service standards while developing the team.

Responsibilities

• Operate and organize the Front Office during shift duties
• Lead, motivate, and support the reception team
• Manage professional guest check-in and check-out processes
• Ensure smooth daily operations and adherence to service and quality standards
• Optimize Front Office workflows and processes
• Onboard, coach, and train new employees
• Collaborate closely and maintain regular communication with management
• Resolve guest inquiries independently and manage complaints and conflicts professionally
• Ensure first-class guest satisfaction and a warm welcome

Requirements

• Completed vocational training in the hotel industry or equivalent qualification
• Minimum 2–3 years of professional experience at the Front Office, ideally with initial leadership responsibility
• Strong host mentality and high service and guest orientation
• Strong communication skills, organizational talent, and sense of responsibility
• Independent, structured, and solution-oriented working style
• Willingness to work shifts including early, late, and weekend duties
• Very good German and good English language skills
• Team player with a positive charisma and motivating leadership style

Skills

• Opera PMS
• MS Office applications
• Spanish language skills (advantageous)

Work Type

• Full-time
• Shift work

Experience Level

• 2–3 years of professional experience

Education Level

• Completed vocational training in the hotel industry or equivalent

Salary/Compensations

• 38.424 € - 41.544 €

Benefits

• 30 days of annual leave
• Deutschland-Ticket provided
• Discounted rates in Meliá hotels and resorts worldwide for employees, friends, and family
• 30% discount on food and beverages in Meliá hotels and resorts worldwide
• Structured onboarding and support
• Internal and external training opportunities
• Free tea, coffee, cold drinks, and fresh full catering in the staff canteen
• Free uniform and cleaning service for uniforms and private business attire
• Regular team events and parties
• Regular health days and fitness studio membership discounts
• Employee discounts on clothing, car rentals, and more from over 600 brands
• 1.000 € referral bonus through the Inspiring Friends program

About the Company

• Meliá Hotels International is a global hotel company committed to sustainable growth and social responsibility.
• The company fosters a culture of diversity and inclusion, valuing employees as 'Very Inspiring People'.

Equal Opportunity

• Committed to equal opportunities for women and men in the workplace.
• Promotes equality and diversity while avoiding discrimination based on disability, origin, religion, gender, or age.