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About the Role

The Delivery Supervisor oversees a team of letter carriers, postal couriers, and FFRS assigned to the postal outlet to ensure proper procedures are followed in handling and delivering relay bags and managing collected funds.

Responsibilities

• Plan, direct, and review the daily activities of a work unit to ensure efficient mail sorting, routing, and delivery in accordance with the Company's regulations, procedures, directives, and service commitments.
• Establish schedules and determine if additional relief staff is required, and authorize overtime as needed.
• Regularly check the performance and appearance of delivery employees while on route.
• Measure delivery distances to new and existing delivery points to ensure delivery service requirements are met.
• Propose solutions or changes to delivery routes as needed and discuss changes with route measurement agents.
• Evaluate and recommend changes for the supply of bags and relay points to ensure routes are well-serviced and transportation costs are minimized.
• Supervise, coach, guide, and direct employees.
• Train new employees in their various responsibilities and teach them new methods and procedures.
• Resolve personnel issues and consult with the Labour Relations group or union representatives regarding the application of collective agreement terms.
• Discuss various issues and changes with union stewards in areas such as safety, overtime, and route evaluation, and attempt to resolve complaints before a grievance is filed.
• Promote and enforce occupational health and safety programs and processes for the assigned team.
• Take necessary corrective action to rectify unsafe working conditions.
• Enter employee, volume, and address-related data into the Company's systems, prepare reports to monitor performance, identify improvements, control operating costs, and achieve objectives.
• Liaise with other supervisors and facilitators to ensure effective coordination of operations and to resolve operational issues.
• Report building, operational equipment, and property repairs to the manager.
• Monitor the situation, follow up with the appropriate third party, and take corrective action as needed.
• Maintain good public relations with mail delivery customers.
• Demonstrate professionalism and ensure the customer experience is a priority.
• Conduct investigations into delivery obstacles when the customer fails to meet necessary safety conditions (e.g., broken mailbox, unleashed dog, construction).
• Report the issue to the customer for resolution or make other arrangements until the unsafe condition is resolved.
• If the issue cannot be resolved, take steps to suspend delivery.
• Perform other related duties.

Requirements

• High school diploma or provincial equivalent (GED) (equivalent experience may be accepted).
• At least one year of team management experience OR At least two years of experience in a unionized environment.
• Working knowledge of Microsoft Office (i.e., understand the main functions of each software application).
• Possess a valid permanent driver's license (not a graduated or temporary license).
• Have a satisfactory safe driving record as per the current CPC Safe Driving Program, which includes the following criteria:
• a) no more than two traffic violations in the last three years
• b) no single violation totaling more than three demerit points
• c) no license suspension or prohibition of any kind in the last three years.

Skills

• Microsoft Office

Location

• Sydney, Nova Scotia

Work Type

• Part-time
• Permanent

Experience Level

• 1 year of team management experience
• 2 years of experience in a unionized environment

Education Level

• High school diploma or equivalent
• Post-secondary diploma

Salary/Compensations

• $35.03 per hour

About the Company

• Our values – Trust, Respect and Contribution represent our fundamental promise to ourselves, our expectations of each other and our shared commitment to our country.
• Our behaviours – Make decisions, Know where you’re going, Contribute for others, Contribute to pride; embody our values, bring them to life and guide our actions.
• We are committed to embodying these values and putting these behaviours into practice every day. To learn more about values and behaviours, visit the Canada Post website.