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About the Role

The Field Service Engineer provides service to customers with regards to preventative maintenance, retrofit installation, troubleshooting and repair with minimal support.

Responsibilities

• Provide service and support to internal and external customers with regards to instrument maintenance, troubleshooting and repair with minimal assistance.
• Receive information from Manager, Technical Service and Logistics Teams concerning customer instrumentation.
• Maintain customer, applications, and sales communications.
• Instrument installations.
• Resolve instrument problems by troubleshooting the specific problem (hardware or software) and repairing.
• Perform instrument preventative maintenance.
• Perform instrument retrofit installation.
• Prompt response to all forms of communication from headquarters, customers, and co-workers.
• Management and maintenance of assigned company assets (i.e. parts inventory, tools, communication, computing devices, vehicles).
• Perform work in a safe manner consistent with Diasorin’s health, safety and environmental policies and assume responsibility for personal safety and that of co-workers to result in a safe work environment for all employees and the protection of the environment and the community at large.

Requirements

• Valid driver’s license in good standing.
• Ability to do preventative maintenance and troubleshooting with reference to manufacturer’s manual and with minimal support.
• Ability to learn and apply good manufacturing practices (cGMPs) and good laboratory practices and techniques.
• Basic knowledge and understanding of electronics and medical terminology.
• Some knowledge and understanding of basic immunology and immunoassay technology.
• Ability to explain correct operation of equipment.
• Self-Starter that requires minimal supervision on specific field tasks.
• Excellent verbal, interpersonal and written skills.
• Ability to handle multiple activities in a professional manner.
• Quality and detail oriented.
• Skill in using MS Word and Excel; familiarity with Google Suite.

Skills

• MS Word
• MS Excel
• Google Suite

Experience Level

• Minimum 2 Years as a Biomedical Equipment, Electronics or Field Service Technician, or equivalent combination of education, training, and experience.

Education Level

• AA Degree in Laboratory Technician, Electronics, Engineering Technician or equivalent.

Benefits

• Competitive wages and benefits package.

About the Company

• Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide.
• For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.
• As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people.
• Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios.
• When you join Diasorin, you are not just filling a role. You are helping build what comes next.
• Build What Matters: Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
• Innovate with Agility at a Global Scale: Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
• Grow in a People-Centered Culture: Thrive in a culture that values accountability, inclusion, and continuous development.
• Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers.
• We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.

Equal Opportunity

• Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
• This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures, candidate rights, and employment conditions may apply based on local jurisdiction.
• Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law.
• Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required, please contact hr@diasorin.com.
• Recruitment Fraud Notice: Diasorin never requests payment, financial information, or personal banking details from candidates at any stage of the recruitment process. Official communications from Diasorin recruiters will only come from a verified @diasorin.com email address. If you have questions about the legitimacy of a recruitment communication, please contact hr@diasorin.com for verification.
• Unauthorized third-party recruiting agencies may not submit candidates for this position without prior written authorization from the Diasorin Human Resources Department.