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About the Role

Michael Kors is seeking a results-oriented retail professional to lead by example as Shop Manager, supporting the team to deliver exceptional customer experiences both in-store and virtually. This role requires adaptability, enthusiasm, and a solution-focused mindset to foster a culture of success.

Responsibilities

• Inspire, coach, and support the host store team to build a culture of accountability and high performance.
• Assist in onboarding and developing new team members, ensuring inclusive and effective training.
• Provide constructive feedback to help team members grow and succeed.
• Uphold brand standards for presentation and professionalism in a respectful and inclusive manner.
• Model company values and behaviors, using the behavior toolkit to promote a positive workplace culture.
• Meet and exceed Shop in Shop sales goals, holding self and the team accountable for results.
• Analyze reports and develop action plans to ensure expectations are met or exceeded.
• Track and communicate business results and opportunities, driving sales and product knowledge.
• Ensure sales and unit goals and all relevant KPIs are in place for MK Ambassadors and communicated effectively.
• Demonstrate sales leadership by playing an active role on the selling floor.
• Collaborate with the DM and wholesale marketing to identify marketing opportunities to support sales.
• Identify and communicate product and inventory needs in a timely manner.
• Educate retail partner sales associates on Michael Kors' selling experience.
• Manage and conduct weekly/monthly business overview and seasonal product training with retail partners’ sales manager, selling specialist and associates.
• Lead the team to prioritize inclusive, high-quality customer experiences that build loyalty and trust.
• Support consistent client communication using all available tools and channels.
• Manage the client database to identify opportunities for engagement and growth.
• Maintain a visible presence and model elevated service standards.
• Empower team members to resolve customer concerns with empathy and autonomy.
• Ensure the shop-in-shop and stockroom are well-maintained, organized, and accessible.
• Partner with retail teams to keep visual graphics current and impactful.
• Oversee timely processing of deliveries and stock placement.
• Maintain open communication with corporate, regional, and district teams.
• Collaborate on visual merchandising strategies and ensure consistent execution.
• Use company communication platforms effectively and follow through on required actions.

Requirements

• Proven experience in retail and team leadership within a dynamic environment.
• Comfort with technology and ability to use digital tools to enhance customer experience.
• Adaptability and resilience in a fast-paced setting, with a positive and inclusive attitude.
• Strong organizational and interpersonal skills, with attention to detail.
• Proficiency in retail metrics, KPIs, and Microsoft Office.
• Effective communication skills in English.

Skills

• Team leadership
• Customer experience
• Sales
• Clienteling
• Visual merchandising
• Communication
• Microsoft Office

Location

• Global

Work Type

• Full-time

Experience Level

• Retail leadership experience

Salary/Compensations

• 31,000.00 - 54,500.00 GBP

Benefits

• Competitive compensation package
• Clothing allotment
• Employee Wellbeing programme

About the Company

• Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear, established in 1981.
• The company produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and fragrance.
• Michael Kors stores are operated in prestigious cities worldwide and digital flagships offer a seamless omnichannel experience.
• The brand is known for its polished, chic, relaxed, and glamorous aesthetic.
• Michael Kors is a passionate supporter of God’s Love We Deliver and launched “Watch Hunger Stop” in partnership with the United Nations World Food Programme (WFP) to fight world hunger.

Equal Opportunity

• The Company is an equal employment opportunity employer.
• The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.
• The Company also prohibits harassment of applicants and employees based on any of these protected categories.
• At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process.
• If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.