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About the Role

The Part Time Instant Return Representative is an essential member of the airport location team and serves as the brand ambassador, providing customers with the fastest, easiest, and most valued experience during vehicle returns.

Responsibilities

• Manage the vehicle returns process in compliance with Hertz’s policies and procedures.
• Welcome customers with a pleasant greeting and professional attitude, assist with luggage, and answer questions.
• Provide customers with an invoice and a full explanation of their charges.
• Resolve customer issues and concerns professionally, escalating to the Team Leader when necessary.
• Inspect vehicles, record damage or cleaning requirements, and complete documentation.
• Check fuel level and mileage, and clearly explain final charges to the customer.
• Secure vehicle keys, remind customers to remove personal belongings, and offer assistance.
• Communicate customer feedback to the team and participate in action planning to improve operational performance.
• Maintain appearance appropriate for providing best-in-class customer service.
• Carry out any other duties requested by managers/Team Leaders.
• Keep work area organized and free of clutter.

Requirements

• Passion for customer service and attention to detail.
• A minimum of one year of sales or customer experience in a high volume or service-oriented environment.
• Proven strong sales and closing skills.
• Basic computer proficiency.
• Good communication skills, both written and oral.
• Ability to communicate in English clearly and proficiently.
• Ability to work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Proven experience of working well within a team.
• 100% customer focus, with proven experience within a customer-facing environment.
• Ability to work flexible shifts including weekends and holidays, and overtime as required.
• Ability to work outdoors during all weather conditions.
• Ability to stand for long periods of time.
• Ability to lift up to 45 pounds.

Skills

• Customer service
• Attention to detail
• Sales
• Closing skills
• Communication skills
• Organizational skills
• Time management skills
• Interpersonal skills
• Teamwork

Location

• Airport location

Work Type

• Part Time
• Flexible shifts
• Weekends
• Holidays
• Overtime

Experience Level

• Minimum of one year of sales or customer experience

Salary/Compensations

• $22.04

About the Company

• The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.
• The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

Equal Opportunity

• At Hertz, we champion and celebrate a culture of diversity and inclusion.
• We take affirmative steps to promote employment and advancement opportunities.
• Individuals are encouraged to apply for positions because of the characteristics that make them unique.
• EOE, including disability/veteran