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About the Role
As a Retail Expert, you will be the heart of our stores, empowering customers to be their most beautiful selves through expert artistry, product knowledge, and building lasting connections. You will adapt your style to customer needs and work in a fast-paced environment to achieve and exceed KPIs.
Responsibilities
- Empower customers to be the most beautiful version of themselves.
- Combine expert artistry skills with exceptional product knowledge.
- Build lasting emotional connections with customers.
- Adapt style to suit the needs of customers.
- Achieve and exceed KPIs in a fast-paced environment.
- Build solid relationships with team members and management.
- Champion world-class artistry and impeccable customer experience.
- Act as a brand ambassador and pass on knowledge to customers.
- Adapt approach to activities, customers, and opportunities.
- Follow company grooming standards.
Requirements
- Ideally an NVQ-3 in Beauty Therapy.
- Ideally some experience as a Sales Advisor, preferably in a fast-paced environment (beauty, retail, or FMCG).
- Ideally experience in applying makeup and adapting style to different customers.
- Aspire to be part of a disruptive and growing beauty brand.
- Love the Charlotte Tilbury brand and spread the word.
Skills
- Artistry skills
- Product knowledge
- Customer relationship building
- Adaptability
- Sales
- Teamwork
Location
- Covent Garden
Work Type
- Part-time
- Permanent contract
Experience Level
- Sales Advisor experience preferred
Education Level
- NVQ-3 in Beauty Therapy preferred
Benefits
- On the job training
- Opportunity to attend Charlotte's Magic Academy
- Opportunities to disrupt processes and have your voice heard
- Inclusion in company celebrations
- Scope for growth and progression
- Exclusive product launches before anyone else
- A full Charlotte Tilbury look after probation
- Exclusive staff discount
- Access to Tilbury Treats rewards platform (discounts on gym memberships, cinema tickets, etc.)
About the Company
- Founded by Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty revolutionized the global beauty industry.
- The brand offers an easy-to-use, easy-to-choose, easy-to-gift range.
- Charlotte Tilbury Beauty continues to break records across countries, channels, and categories.
- The company's mission is to empower everybody to be the most beautiful version of themselves.
Equal Opportunity
- Charlotte Tilbury encourages and hires people with diverse backgrounds, voices, beliefs, and perspectives.
- The company aims to better serve its communities, customers, employees, and candidates through diversity.