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About the Role

A Desktop Support Associate ensures the smooth operation of the Bank’s IT infrastructure and user-level IT equipment, supporting user onboarding/offboarding and technology recovery planning.

Responsibilities

• Provide first-level support for hardware, software, and network issues.
• Diagnose and resolve technical problems related to desktops, laptops, printers, and mobile devices.
• Set up new hardware and software, including operating systems and applications.
• Perform routine maintenance tasks like updates, vulnerability remediations, and system checks.
• Maintain records of issues, solutions, asset management, and inventory.
• Ensure the network and server infrastructure is operational and protected against viruses.
• Ensure data is secure and check the status of daily data backups.
• Monitor storage space.
• Ensure all users’ workstations and laptops are operational and protected against viruses.
• Perform troubleshooting and maintenance tasks on workstations and laptops.
• Responsible for hardware setup and software installation on all workstations and laptops.
• Perform administrative functions and daily reporting tasks.
• Help monitor patching implementation in Server and User Systems.
• Ensure appropriate access rights for all users and timely removal of access.
• Assist users with access requests and provide guidance.
• Assist in coordinating and performing local Disaster / Technology Recovery tests.
• Help ensure data backups on all systems and necessary software/hardware for Disaster / Technology Recovery tests.
• Help ensure the Disaster / Technology recovery plan and procedures are up to date and maintained.
• Ensure full compliance with all the Bank’s policies and procedures, and regulatory requirements.

Requirements

• Post-secondary education in IT, Computer Science or related field of study.
• Strong understanding of Microsoft server & client operating systems.
• Familiarity with technologies such as Active Directory, SCCM, vSphere.
• Familiarity with infrastructure systems like UPS and HVAC.
• Minimum five years working experience as a Systems Administrator or Desktop Support Analyst.
• Ability to be self-directed and work as a team when needed.
• Ability to quickly identify and resolve issues.
• Strong interpersonal skills to assist non-technical users.
• Handle multiple support requests efficiently.
• Extreme attention to detail.

Skills

• Problem-Solving
• Communication
• Time Management

Location

• Toronto

Work Type

• Onsite

Experience Level

• Minimum five years

Education Level

• Post-secondary education in IT, Computer Science or related field of study

About the Company

• SMBC Group is a top-tier global financial group headquartered in Tokyo with a 400-year history.
• The Group offers a diverse range of financial services including banking, leasing, securities, credit cards, and consumer finance.
• SMBC Group has over 130 offices and 80,000 employees worldwide in nearly 40 countries.
• Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, one of the three largest banking groups in Japan.
• SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
• In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru.
• The Group offers commercial and investment banking services to corporate, institutional, and municipal clients, connecting them to local markets and its global network.
• Operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC Rail Services LLC, Manufacturers Bank, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

Equal Opportunity

• SMBC provides reasonable accommodations for employees with disabilities consistent with applicable law.
• If you need reasonable accommodation during the application process, please let us know as SMBCCB_Accessibility_Canada@smbcgroup.com.
• SMBC is an EO employer – M/F/Disability