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About the Role
The Director, Online & Digital Sales leads the adult trade sales strategy and day-to-day sales management for Amazon and other online/digital retail accounts, focusing primarily on Random House, Crown, and Knopf titles. This role manages a team, owns key account relationships, drives growth, and partners with internal teams to deliver profitable sales and a consistent digital retail strategy.
Responsibilities
- Manages, coaches, and develops a team of National Account Managers, overseeing priorities, supporting career growth, and ensuring consistent execution.
- Leads the team in maximizing online and digital channel sales, including frontlist launches, orders, backlist growth, preorder strategy, and promotional opportunities.
- Builds and maintains strong relationships with publishing leadership, sales division heads, editorial, marketing, publicity, inventory, operations, finance, credit, and analytics teams.
- Serves as a key partner to publishers and internal stakeholders, providing clear communication, business updates, recommendations, and feedback on account performance, title opportunities, risks, market trends, and account initiatives.
- Strategizes the development and growth of frontlist and backlist titles across Amazon and other online/digital accounts.
- Coordinates with account contacts and internal partners to share, define, and execute promotional, merchandising, marketing, and discoverability opportunities.
- Builds and manages monthly, seasonal, and annual account budgets, including sales forecasts, promotional plans, co-op/merchandising investments, and performance tracking.
- Uses data, reporting, and account insights to evaluate title performance, promotional effectiveness, inventory position, consumer demand, and emerging online retail opportunities.
- Works closely with operations and inventory partners to support forecast alignment, replenishment, availability, preorder readiness, returns visibility, and issue resolution.
- Represents the online/digital retail channel in broader sales and publishing conversations and helps shape the company's presence with digital accounts.
Requirements
- Minimum of 7 years of prior publishing sales/marketing experience.
- Excellent written and verbal communication skills, including presentation skills.
- Strong analytical skills.
- Ability to work well under pressure and problem-solve.
- Proactive and able to adapt to changing priorities and environments.
- Proven ability to successfully plan and manage at both the strategic and operational levels.
- Prior supervisory experience.
- Knowledge of the overall book market, including familiarity with industry supply chain, authors, titles, category performance, and publishing trends.
- Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Skills
- Sales strategy
- Digital sales management
- Account management
- Team leadership
- Relationship building
- Data analysis
- Budget management
- Forecasting
- Promotional planning
- Merchandising
- Marketing
- Discoverability
- Inventory management
- Supply chain knowledge
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
Location
- New York City
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Director
- 7+ years publishing sales/marketing experience
- Prior supervisory experience
Salary/Compensations
- $95,000 - $120,000
Benefits
- Medical/Prescription drug insurance
- Dental
- Vision
- Health Care/Dependent Care Flexible Spending Account
- Health Savings Account
- Pre-Tax and Roth 401(k)
- Short and Long-Term Disability Insurance
- Life/AD&D Insurance
- Commuter Benefits
- Student Loan Repayment Program
- Educational Assistance
- Generous paid time off
- Annual profit award or bonus
About the Company
- Penguin Random House is the leading adult and children's publishing house in North America, the United Kingdom and many other regions around the world.
- Committed to quality, excellence in execution, and innovation throughout the entire publishing process: editorial, design, marketing, publicity, sales, production, and distribution.
- Publishes books in every genre and subject for all ages.
- Includes nearly 300 publishing brands and imprints such as Ballantine Bantam Dell, Berkley, Clarkson Potter, Crown, DK, Doubleday, etc.
- More information can be found at http://www.penguinrandomhouse.com/.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
- All your information will be kept confidential according to EEO guidelines.