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About the Role

The Global Account Manager (GAM) is responsible for managing and growing long-term, collaborative relationships with key multi-site customers. This role coordinates cross-functional teams to meet complex customer requirements and leverage new business opportunities globally.

Responsibilities

• Strategically manage all business aspects for growth, collaboration, and customer satisfaction at a single, multi-national pharmaceutical account.
• Develop a Business Plan for each account to meet short- and long-term objectives and position Waters as a strategic partner.
• Collaborate with customer-facing geographic business owners to execute account-specific plans.
• Coordinate global business development activities at assigned Global Accounts.
• Coordinate efforts to identify and address large global sales opportunities.
• Support Global Business Owners and Global Contract Management team in maintaining necessary contracts.
• Monitor and understand opportunities and threats, including client market environment and potential competition.

Requirements

• BS/Masters/PhD in a scientific discipline (e.g. chemistry, biology or biochemistry) or a science-related field of study.
• Over 8 years in commercial leadership roles, including at least three years with full customer-facing accountability for revenue generation at a regional level or above.
• Ability to integrate an understanding of sound business and financial fundamentals with in-depth knowledge of the market and industry.
• Candidate will be at the top of their current role and looking to expand their career into global account management.
• Drive execution of strategy to exceed revenue targets.
• Capable project and process manager.
• Develops innovative, alternate possibilities beyond the obvious.
• Manages a sophisticated web of relationships with key partners, balancing differing agendas and championing the overall customer strategy for enterprise business outcomes.
• Engages others to gain their support and cooperation in pursuing initiatives or ​courses of action.
• Leads the team in the account planning and solution development processes, jointly creating team goals and metrics.
• Understands the complexities of leading via influence in a matrixed organization.
• Uses leadership and entrepreneurial skills to openly engage others in strategic thinking.
• Effective in managing multiple and disparate demands on your time and resources.
• Organized - Building project plans for complex multi-site sales and support opportunities.
• Uses all Waters resources effectively to solve customer challenges.
• Understands customer challenges and translating them into compelling solutions.

Skills

• Global Account Management
• Business Development
• Project Management
• Communication
• Interpersonal Skills

Location

• US (driving distance of Philadelphia to Newark corridor)

Work Type

• International travel required

Experience Level

• Over 8 years in commercial leadership roles
• At least three years with full customer-facing accountability for revenue generation at a regional level or above

Education Level

• BS/Masters/PhD in a scientific discipline or a science-related field of study

About the Company

• Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service.
• Focuses on regulated, high-volume testing environments.
• Innovations harness deep scientific expertise across chemistry, physics, and biology.
• Collaborates with customers worldwide to advance the release of effective, high-quality medicines, ensure food and water safety, and drive better patient outcomes.
• Has a shared culture of relentless innovation.
• Employs approximately 16,000 colleagues.
• Aims to turn scientific challenges into breakthroughs that improve lives worldwide.

Equal Opportunity

• Diversity and inclusion are fundamental to our core values at Waters Corporation.
• Waters complies with all applicable federal, state, and local laws.
• Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law.
• Waters is proud to be an equal opportunity workplace and is an affirmative action employer.
• All hiring decisions are based solely on qualifications, merit, and business needs at the time.