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About the Role

The Senior Manager, Market & Customer Intelligence plays an important role in turning strategy into action within Medtronic’s Enterprise Accounts & Integrated Health Solutions (EA&IHS) division. This role is responsible for driving the operational execution, adoption, and expansion of the Market & Customer Intelligence platform across the Eurasia region, enabling cross-functional collaboration and embedding market and customer intelligence into daily commercial decision-making.

Responsibilities

Drive the operational execution, adoption, and continuous improvement of the Market & Customer Intelligence (MCI) platform across the Eurasia region.
Partner with commercial, cross-functional, and IT teams to identify, capture, organize, and maintain market and customer intelligence, ensuring knowledge is structured, accessible, and continuously refreshed.
Coach and enable teams to contribute high-quality intelligence, embed knowledge-sharing practices, and integrate insights into everyday commercial decision-making.
Develop and execute adoption strategies for new intelligence capabilities, build organizational fluency in interpreting, applying, and validating market and customer insights, including AI-generated outputs.
Monitor platform adoption, knowledge quality, and user engagement, identify improvement opportunities, and provide actionable feedback to support platform enhancements.
Identify and document business use cases where market and customer intelligence can improve commercial decisions, and collaborate with program leadership to inform platform priorities and enhancements.
Support the expansion of the MCI platform beyond Europe into the Eurasia region by integrating regional insights, aligning with local business needs, and driving consistent adoption across markets.

Requirements

Master's degree in Business, Healthcare, Economics, Engineering, or a related field.
Significant experience in consulting, strategy, market or customer intelligence, knowledge management, healthcare transformation, or a related field, preferably within MedTech or healthcare.
Demonstrated experience designing and implementing knowledge management frameworks, information architecture, taxonomies, or intelligence systems to organize and enable access to complex information.
Proven experience leading change management, capability-building, or adoption programs, including scaling initiatives from pilot to business-as-usual.
Strong understanding of AI-enabled workflows, analytics platforms, and insight systems.
Familiarity with knowledge graphs, ontologies, agile product delivery, and sprint-based methodologies is preferred.
Excellent stakeholder management, communication, and influencing skills, with the ability to coach senior commercial leaders and drive cross-functional collaboration without formal authority.

Skills

Market intelligence
Customer intelligence
Knowledge management
Healthcare transformation
Change management
Capability building
AI-enabled workflows
Analytics platforms
Insight systems
Stakeholder management
Communication
Influencing

Location

Eurasia region

Work Type

Remote
Travel required (20-30% across Eurasia region)

Experience Level

Senior Manager

Education Level

Master's degree

Salary/Compensations

Czechia: 1,400,000.00 CZK - 2,100,000.00 CZK
Netherlands: 87,680.00 EUR - 131,520.00 EUR
Spain: 65,360.00 EUR - 98,040.00 EUR
United Kingdom: 68,400.00 GBP - 102,600.00 GBP

Benefits

Competitive Salary
Flexible Benefits Package
Medtronic Incentive Plan (MIP)

About the Company

Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life.
Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people.
We have the talent, diverse perspectives, and guts to engineer the extraordinary.
We change lives.
Our industry leadership comes from the passion and ingenuity of our people.
Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work.
Speed and decisiveness run through our DNA.
Diverse perspectives inspire our bold answers to any challenge that comes our way.
And we deliver results the right way, breakthrough after patient breakthrough.
Experiences that put people first.
Respect for people is the hallmark of our humanity.
Life-transforming technologies.
Better outcomes for our world.
Insight-driven care.
Fresh viewpoints.
Cutting-edge AI, data, and automation.

Equal Opportunity

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.