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About the Role

The Senior Watch Advisor will provide an excellent customer experience, attain desired results through creative use of resources and retail/CRM tools, and prepare monthly action plans to achieve sales targets while managing the sales process and offering exclusive customer service in line with brand guidelines.

Responsibilities

• Meet personal budgets in accordance with brand retail strategy and compliance with Group procedures, legal, fiscal, and customs regulations.
• Maximize profit while controlling and minimizing costs.
• Analyze missed confirmed sales to refine future sales projections.
• Organize private viewings with potential VIPs.
• Discuss business opportunities and action plans for potential prospects.
• Act as a reference for building action plans to achieve personal targets.
• Ensure excellence within and outside of the boutique.
• Ensure maximum client welcoming, handling, and servicing.
• Continuously learn about products and the brand.
• Demonstrate brand ambassadorial skills with clients and third parties.
• Maintain the appearance and maintenance of the boutique according to brand guidelines.
• Assist in the implementation and control of new Visual Merchandising concepts.
• Participate in regular VIP and order activities, considering boutique opportunities.
• Build genuine relationships with customers.
• Recruit VIPs, customers, and prospects for boutique sales and marketing activities.
• Handle client complaints and report brand product related issues.
• Coordinate repairs and after-sales matters.
• Participate in monthly, quarterly, and yearly stocktaking and quality control.
• Ensure measures to avoid stock discrepancies.
• Manage automatic replenishment of sold timepieces and active order requests.
• Maintain boutique timepieces, including strap changes, polishing, and servicing.
• Represent boutique management in their absence.
• Comply with procedures, and with legal, fiscal and customs regulations.
• Master credit card transactions, cash register operations, etc.
• Report any opportunity or incident to the Assistant/Boutique Manager.
• Share new practices and ideas to enhance boutique operations.
• Network among the competition.
• Share new ideas, work practices, and knowledge with boutique members and office colleagues.
• Monitor own appearance and behavior in line with company policy.
• Provide assistance to shift colleagues during the sales ceremony.
• Participate in boutique trainings and role-plays.
• Support the onboarding process of new boutique members.

Requirements

• Experience in providing excellent customer service.
• Proficiency in retail and CRM tools.
• Ability to prepare monthly action plans.
• Skills in managing all steps of the sales process.
• Ability to offer exclusive customer service in line with brand guidelines.
• Knowledge of brand retail strategy.
• Understanding of Group procedures, legal, fiscal, and customs regulations.
• Ability to organize private viewings with potential VIPs.
• Skills in building action plans to achieve personal targets.
• Ability to maintain the appearance and maintenance of the boutique.
• Assistance in timely boutique implementation and control of new Visual Merchandising concepts.
• Ability to build genuine relationships with customers.
• Ability to recruit VIPs, customers, and prospects.
• Skills in handling client complaints.
• Ability to coordinate repairs and after-sales related matters.
• Active participation in stocktaking and quality control.
• Measures to avoid stock discrepancies.
• Automatic replenishment of sold timepieces and active order requests.
• Maintenance of all boutique timepieces.
• Compliance with procedures, and with legal, fiscal and customs regulations.
• Mastery of dealing with credit card transactions, Cash Register, etc.
• Timely reporting of any opportunity, incident, etc.
• Sharing new practices, ideas with Assistant/Boutique Manager.
• Networking among the competition.
• Sharing new ideas, work related practices & knowledge with boutique’s members, office colleagues.
• Monitoring own appearance and behavior.
• Full and complete assistance to shift colleague during the sales ceremony.
• Active participation in Boutique trainings and role-plays.
• Proactive support in onboarding process of new boutique members.

Skills

• Sales
• Customer Service
• CRM
• Retail Management
• Brand Ambassadorship
• Visual Merchandising
• Stock Management
• Financial Control
• Teamwork
• Communication

Location

• Boutique

Work Type

• Full-time

Experience Level

• Senior

About the Company

• A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector since its reincarnation in 1994.
• The company aims to continue its tradition with new, outstanding products, adhering to the claim: State-of-the-art tradition.
• The company culture encourages continuous improvement: Never stand still.
• Richemont offers internal mobility as a growth accelerator, encouraging employees to be curious, drive their careers, and dream big.