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About the Role

The Guest Service Associate is the primary contact for guest services, responsible for providing friendly, enthusiastic, and knowledgeable interaction and timely, efficient delivery of exceptional services. Emphasis is placed on accommodating guest preferences, flexibility with work assignments, efficiency, quality, and a hospitable demeanor.

Responsibilities

• Provide pleasant and professional services to all hotel guests.
• Perform check-in and check-out services for guests and students.
• Assist guests and students with inquiries, requests, and concerns.
• Properly record sales transactions and secure accurate payment for reservations.
• Coordinate bell and shuttle services.
• Answer phone calls pertaining to reservations and other guest inquiries.
• Run reports, handle guest mail and messages, program wake-up calls, and perform other Front Desk tasks.
• Be knowledgeable of hotel services hours of operation and aggressively sell such services.
• Be knowledgeable of all hotel safety, security, and emergency procedures and equipment.
• Maintain on-going communication and collaboration with engineering and housekeeping staff.
• Assist in maintaining the cleanliness of the front office, lobby, and surrounding areas.
• Assist in checking all lobby area fixtures, equipment, and conditions for proper operation, settings, and maintenance.
• Properly maintain all work equipment, tools, and supplies, and report any maintenance concerns by generating work orders.
• Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy.
• Comply with all department, hotel, and company policies and procedures.

Requirements

• Customer service experience required.
• Open Availability required.
• Previous hotel experience preferred.

Location

• Rochester, New York

Work Type

• Full-time

Benefits

• Competitive compensation package
• Full benefits package
• Flexible scheduling
• Extensive training and opportunities to advance
• Free employee parking

About the Company

• The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York.
• Our hotel offers the comfort and convenience of a full service hotel at an affordable rate.
• We are committed to satisfying our customers, working collaboratively, and providing career development opportunities for our employees.