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About the Role

The Imaging Workflow Coordinator serves as a liaison between radiologists, medical staff, and Teleradiology sites to support patient care workflow and reading processes. This role involves distributing work, adhering to operational guidelines, and effective communication to ensure excellent customer service. The coordinator is a key decision-maker in problem-solving, requiring strong critical thinking and creative solutions to facilitate patient care. This is a fast-paced, variable role requiring quick thinking and remote technology interaction.

Responsibilities

Support patient care workflow and reading processes by distributing work appropriately.
Follow workflow guidelines from Operations directives.
Communicate effectively to provide good customer service.
Solve problems creatively to facilitate patient care.
Perform administrative support functions.
Work in clinical programs.
Field incoming phone calls.
Aid in digital workflow by learning and utilizing radiology information systems (RIS), mammography information systems (MIS), Dictation and image archival, and workflow management systems (within PACS).
Merge/link imaging exams.
Fix system exceptions.
Track down outside imaging exams.
Monitor imaging exams for appropriate turnaround times and assist in meeting standards.
Understand and adhere to workflow details for distributing imaging cases appropriately.
Learn community partner and JV workflows (images, report transmission, Teleradiology) and distribute subspecialty work.
Assist in team staffing due to unexpected shortages.
Continuously learn and develop job responsibilities as workflow needs change.
Take initiative for continued growth in job duties and request additional assistance/training.
Ensure clinical workflows, data management, and application processes support reliable, accurate, scalable, and timely reporting.
Support billing reconciliation through procedure and report updates.
Complete other tasks and projects as assigned.

Requirements

1-3 years’ experience working in a healthcare environment.
Requires the use of office equipment, such as computers, fax machines, telephones and copiers.
Requires computer-related activities for extended periods of time.
Requires sitting for most of the shift.
Must be well organized, with high attention to detail when maintaining the workflow and merging imaging exams.
Must be solution-oriented to work through any challenges to complete the work accurately within the set guidelines.

Skills

Critical thinking
Decision-making
Creative problem-solving
Effective communication
Customer service
Remote technology interaction
Attention to detail
Organization

Location

Work Type

Monday-Friday-Days
40 hours/week
Remote technology interaction

Experience Level

1-3 years

Education Level

High School Diploma or equivalent required
Associates degree preferred

Salary/Compensations

Competitive hourly rate

Benefits

Medical/Dental/Vision benefits the 1st of the month following your start date
401K with Profit Sharing beginning day 1 of employment
Vacation and PTO days on an accrual basis beginning on your start date
6 paid holidays
4 hours of paid community service or volunteer hours a year
Annual bonus opportunity for all
Annual reviews for merit increases
Work Life Balance-NO On-call or Over Nights
Beautiful spa-like work environment
Opportunity to learn and grow your career within Windsong
Stable organization with a great reputation in WNY

About the Company

A diagnostic radiology center of excellence where personalized service, world-class imaging and compassion meet.
Stable organization with a great reputation in WNY

Equal Opportunity

Windsong Radiology is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on legally protected classes including but not limited to race, color, citizenship status, national origin, ancestry, gender, or expression whether or not such gender identity or expression differs from the employee’s physical sex as assigned at birth (including transgender status), sexual orientation, age, weight, religion, creed, physical or mental disability, predisposing genetic characteristics and information, marital status, familial status, domestic violence victim status, veteran status, military status, political affiliation, or any other factor and/or status protected by law.
The policy applies to all areas of employment, including recruitment, hiring, training and career development, promotion, advancement, transfer, termination, layoff, compensation benefits, retirement, social and recreational programs and all other conditions and privileges of employment in accordance with applicable federal, state and local laws.
Some benefits listed are dependent on employment status (ex. Full-Time, Part-Time) and/or number of hours worked.