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About the Role
The Customer Success Analyst will ensure our global client base receives exemplary multi-channel customer support via email, phone, and live chat.
Responsibilities
- Help customers with their trading and administrative issues to full resolution in a pro-active manner to ensure customer experience remains positive.
- Be aware of financial market news and upcoming events to be anticipatory and informative with the customer base to deliver a higher-than-expected service.
- Update all records of client interactions in the CRM and associated systems throughout the day and to departmental standard.
- Ensure that you act with adherence to all relevant regulatory requirements.
Requirements
- Previous experience in working in the financial services sector.
- Knowledge or demonstrated interest in the CFD/FX/online trading space.
- Previous experience working for a CFD Broker or similar is desirable.
Location
- London
Work Type
- Full-time
Salary/Compensations
- Competitive salary, and discretionary annual bonus.
Benefits
- Private healthcare.
- Life Insurance, Critical Illness & Income Protection cover.
- Active Lifestyle allowance.
- Annual leave above minimum entitlement.
- Up to 3 weeks allowance to work in any location.
About the Company
- Trade Nation is a global CFD and spread betting broker.
- We help traders make better decisions through clear market insights, transparent pricing and a fairer approach to trading.
- Since 2014, we’ve grown into a market-leading, low-cost broker with our headquarters in London and offices across Europe, South Africa, Asia-Pacific, and key offshore regions including the Caribbean and Indian Ocean.
- Our platform is available in 14 languages, making it accessible to traders worldwide.
- Built on transparency and trust, and driven by our people, our focus is simple: helping customers trade more effectively.
- We do that by keeping costs low, cutting unnecessary complexity and using technology to put traders first.