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About the Role

As a member of our team, you will have the unique opportunity to actively shape the future of IFA Hotels and significantly contribute to the company's success. We want you to feel like part of a special community and have the chance to develop personally and professionally.

Responsibilities

• Act as the first point of contact for guests via phone and email regarding their bookings.
• Manage the smooth acceptance and processing of reservations.
• Competently advise guests on room categories and culinary offerings.
• Coordinate with reception and hotel management to align on availability, special requests, and group bookings.
• Process invoices and payments, and maintain guest data in the reservation system.

Requirements

• Several years or solid experience in hotel reservations, including independently handling bookings and driving them to completion, ideally in a hotel, holiday hotel, or resort environment.
• Structured and reliable work approach.
• Enjoyment of collaboration with various teams and contacts.
• Friendly and service-oriented demeanor.
• Strong communication skills.
• Proficient in MS Office (Word, Excel) and Opera (PMS).
• Fluent German (written and spoken).
• Good English skills are a plus.

Skills

• Hotel reservation
• MS Office
• Opera PMS
• Communication

Location

• Berlin-Schönefeld

Work Type

• Full-time

Experience Level

• Several years or solid experience

Benefits

• Flexible work arrangements to adapt to lifestyle.
• Workation opportunities.
• Generous special leave policy.
• Job ticket subsidy for sustainable travel.
• Parking available.
• Extensive training programs through IFA by Lopesan Academy.
• Lucrative employee discounts in all IFA houses worldwide.
• Open corporate culture with a "Du" (informal you) approach.
• Hands-on team environment focused on teamwork, creativity, and open communication.
• Employee referral program with referral bonus.
• Dogs and other "feel-good managers" are welcome in the office.

About the Company

• Part of the LOPESAN Hotel Group with headquarters in Gran Canaria.
• Manages IFA Hotels in Germany and Austria through the Berlin/Schönefeld headquarters.
• Undergoing comprehensive modernization to efficiently support processes, standards, and quality in individual hotels.
• The Berlin office will be the hub for future growth in the Central European market.

Equal Opportunity

• We value diversity and welcome all applications regardless of gender, nationality, ethnic and social origin, religion or belief, disability, age, or sexual orientation and identity.
• Selection of applicants is based exclusively on qualifications.