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About the Role
Smithtown Kia is seeking a full-time appointment scheduler/phone operator to manage inbound service calls and schedule appointments in a high-volume, fast-paced environment. The ability to multitask is crucial for this role.
Responsibilities
- Greet customers politely and professionally
- Schedule service appointments
- Answer basic questions regarding services
- Transfer customers to the appropriate staff member
- Respond to voicemails left outside of business hours
- Perform other duties as assigned by Management
Requirements
- Must be able to pass a drug test and background check prior to employment
Skills
- Strong customer service skills
- Strong computer skills
- Good understanding of computer software
- Good understanding of automotive technologies
- Ability to multitask
- Quick learner
- Positive attitude
- Pleasant speaking voice
Location
- Smithtown
Work Type
- Full-time
- 5 day work week
- Saturday availability required
Experience Level
- Automotive experience is a plus
- Experience scheduling appointments is a plus
Salary/Compensations
- Hourly plus commission
Benefits
- 401K
- Paid vacation
- Paid sick time
- Paid holidays
- Medical benefits after waiting period
- Dental benefits after waiting period
- Vision benefits after waiting period
About the Company
- Smithtown Kia