Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Customer Success Manager at Copado, you will act as a strategic partner to customers, ensuring their success and satisfaction. You will provide tailored advice to drive adoption, manage releases, increase productivity, and minimize risk. Your consultative approach and expertise will help customers achieve their goals, and you will manage engagement frameworks, conduct business reviews, and identify upsell opportunities.

Responsibilities

Act as a strategic and influential partner for customers, asking targeted questions to address specific pain points and use cases.
Identify customer success impediments and provide tailored, out-of-the-box solutions and recommendations.
Optimize team efficiency by improving existing processes such as templates or risk playbooks.
Collaborate with customers to build mutually beneficial success plans, tailoring meeting agendas.
Articulate the value proposition of Copado's features and products using a strategic and consultative approach.
Provide meaningful follow-up summaries and resources after customer calls.
Independently create prescriptive plans for customers to achieve their goals and develop templated success plan playbooks for the team.
Conduct initial discovery to qualify upsell opportunities and collaborate with Sales.
Execute Quarterly Business Reviews (QBRs) using Copado Insights data to identify trends, risks, and opportunities for increasing customer value and driving growth.

Requirements

Excellent written, verbal, and interpersonal communication skills.
Minimum 5 years of experience in customer success management roles.
Bilingual skills in German and English are mandatory.
Strong sense of accountability in following up with customers and holding others accountable.
High emotional intelligence to understand customer sentiment and manage conversations.
Consultative approach in advising customers on processes to achieve their goals.
Experience in addressing key challenges encountered by Copado customers, such as managing complex release processes, ensuring compliance and security, and optimizing development and deployment workflows.
Strong problem-solving skills and creative thinking for innovative customer solutions.
Experience in driving customer adoption and success through proactive communication, relationship building, and strategic planning.

Skills

Copado's features and functionalities
Low-code orchestration
User story-centric branching strategy
Metadata conflict resolution
Agile methodologies and practices
CI/CD implementation
Testing toolkits
Integration capabilities
ALM tool integration

Location

Remote

Work Type

Remote
Full-time

Experience Level

Minimum 5 years of experience

About the Company

Copado is an Equal Employment Opportunity and Affirmative Action employer.

Equal Opportunity

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Copado does not accept unsolicited headhunter and agency resumes.
Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.